5 star rating for their 5 star service! The platform is easy to use and easy to read, especially for someone who doesn't file for themselves often. I spoke to Joycelyn and Imrys who were extremely knowledgeable and quickly assisted me with my issue. The turnaround time of the call was also quick and I left the call with a resolution and satisfaction. Imrys also made a few suggestions to help me in the future. On the phone and off I was happy with the experience, I would definitely recommend Turbo Tax

Beware of TurboTax trying to pull a fast one on you into paying for the Premier package. It locked me into Premier at the beginning without asking. If you don't make sure you are using the deluxe package from the start, you have to call customer service if you want to downgrade it (it charges you more than double to use Premier versus the Deluxe), or you must delete everything and start all over, which is what I had to do. They make things easy, but WOW do they try to nickel and dime you for EVERYTHING, and those extra fees are the default for each step. I am definitely reconsidering using some other service next year because they seem to constantly have issues with misrepresenting things to customers. BEWARE.

Turbo Tax is so easy to use as it guides you through all steps. I have never had an issue with the accuracy of the software and our returns. It provides helpful features that take you through both the traditional and rare circumstances and also provides background information for explaining the rare circumstances.

I felt confident doing my simple tax return myself and felt pushed around by TurboTax's constant reinforcement to upgrade to the deluxe service, which was unnecessary in my opinion. I have used turbo tax for many years, and more and more so is the pushing to upgrade, pushing to pay for the higher services which do little if anything for someone like me, except take some money from me, to give to TurboTax. 2 stars.

My tax return seemed simple to me, but I had to upgrade to deluxe to have it filed this year. The extra features didn't seem to come into play at all in spite of how much more complicated my taxes have allegedly become. It was only a costly requirement to file them after everything was done the same as every previous year.

I selected Expert Assist Deluxe for 2024 filings because of more complicated circumstances, but it was added automatically for 2025 filings. I didn't use expert assistance, and I noticed the add-on when I had everything done and ready to file. I had to completely start over to remove the extra charge! And that's on top of being forced to use Deluxe to handle extremely common circumstances. I'll be checking out competitors before I even think of using TurboTax again.

turbo tax was used because it was free and easy to use and not trying to take all of your money now your free service also cost money and that is absurd and honestly disappointing. i would still recommend you because your still the cheapest option but my god we already have to count our change because we live paycheck to paycheck so why not just take more of the money that we work our lives away just so you can tax us to death more.

cant get past paying almost 200 even though i chose dont add max all the way nthrough the paperwork at the end it auto sets up 70 then 48 then 35 have to select pay just to finish.i didnt select the 79 dollar but it added.had to agree to pay to move on

look, yall do make it easy but we all know just how much money you're raking in from this, it's insane when its hard working people's money, many of us take pride in our work and look forward to getting the scraps the federal government lets us have off their elaborate banquet table. You are helping us getting a bigger piece but still taking way too much, a 35$ fee to deposit into my bank account? really? that's wild. In these hard economic times with the government drinking the blood of the working class you ought to have some sympathy for us rather than trying to maximize your profits and increase shareholder value. I doubt anyone will read this and it wouldn't change anything even if someone did. Just my thoughts, enjoy the money you took from my refund you greedy animals.

I picked the free version and it still charged me $49. Completing all necessary information and reviews was tedious and it kept timing out. It wouldn't link to my credit karma, it told me my child wasnt a dependent, and even now typing this is glitching. Turbo tax just stole $89 dollars from me and I am NOT happy about it.