this was my first time ever filing taxes, i am under age 18, Turbotax online charged me when it should have been free to file through them. they would not reimburse me after charging for a tax service (upgrade) i did not use or choose to use. be careful when it auto upgrades to make them $$$!!! it wouldn't let me downgrade and or start over. i only filed W2 and in only 1 state (qualifing me for free service). BE CAREFUL- i recommend using another service. I will NEVER NEVER use them again!

Horrible experience! I wasted 3 hours only to get to the end and discover that I was being charged for a premium program ("Expert Asst")... I had to clear all info and start over from scratch. The second time around, there was a glitch with the program and it wouldn't allow me to edit the default information.

Turbo Tax was convenient, but at times I had to reread the instructions more than once. I am glad that there are entities like Turbo Tax online who are willing to help, are precise, and can do about the same as any tax expert. However, I did not like the idea that I signed up to enroll in a loan to pay the federal government their $200 plus dollars. I have already talked with the IRS and the State of North Carolina about paying back taxes owed to them, so I already have accounts with both. We will be contacting each other. But I do thank you Turbo Tax for your guidance!

Turbo Tax makes it easy for me to complete the task of preparing and filing taxes. I like the fact that it walks me through the situations that may apply to me. This year, I was pleased to be able to choose the standard deduction up front rather than taking time to fill in all the possible deductions, only to find out that I didn't need to do so.

It took about 2 hours not 58 min , I choose the free edition however by the time final filling was ready it changed to $79 and then $74 was added without my knowledge. I was prepared to pay $64 for state refund not 143.its not free . It’s pretty wrong to advertise as free tax return. I’m reporting to BB

Very confusing this year. I have used TurboTax for the last 5+ years and now there is no record on this website. Made it very frustrating. Also, I bought the program and downloaded it to my laptop. I ended paying and additional $222 for the services. Maybe it is time to go to HR Block?

I FIND ONLINE VERY DIFFICULT TO MOVE THROUGHOUT THE DIFFERENT SECTIONS. I HAVE USED NON ONLINE FOR MANY YEARS AND THIS WAS TOO HARD. ALSO THE FREE VERISON IS A JOKE. MY HUSBAND HAS W-2 WITH SOCIAL SECURITY AND ONE CREDIT OF $102 AND COSTS US $87 FOR DELUXE TURBOTAX UPGRADE

I will never use Turbo Tax on line again. I have used TT Deluxe CD or download for 20 yeasrs give or take. This version is not user friendly. There is no way to access the forms as you proceed.....or I was unable to find them. No access to the worksheets that i could find. I just finished my return, I want to check to see where the file is saved.

Taxes can be a little bit intimidating, especially with a limited budget and the need to have them completed with a measure of precision. With Turbotax's cheapest filing option I was able to get extensive explanations for questions I had throughout the entire process, with their helpful (?) prompt located all throughout the software. Every question is answered conveniently so you can make informed decisions on each selection you're making (technology is amazing, and their software turns you into a tax professional!!!). I use their service every year, and it just gets better and better. HARD to beat the value with the price, THANK YOU TURBO TAX!!

The majority of Turbo Tax is thoughtfully laid out, is easy to understand, and is user friendly. Unfortunately, it is my opinion that the prompts at the very beginning of the process are difficult to maneuver through and are quite deceptive. They are designed to lead the user into trying the higher-priced preparation option, with an inconspicuous link to the other ways to file at the bottom of the page, far removed from the button for the more expensive option. This tactic, which is similar to the "File for free" claim that you have used for many years, almost made me decide to not use Turbo Tax this year. However, I decided to continue on, once I figured out how to select the version that I needed. The rest of the Turbo Tax was excellent.