My state return was rejected. I took a pic of my W2 and I was so happy that I didn’t have to enter all the numbers manually. I checked over everything twice, but it turns out that box 16 said that I made $13,367,000 when I made $133,367.00! Omg!! I have been so stressed out because I couldn’t figure out why my return was rejected. How did this even happen?

At the very end for the first time ever, Turbo Tax added estimated tax voucher payments. Somehow even though nothing has changed, it wants me to think I need to pay more this year. This was very upsetting. I seriously doubt it, but it gave me pause. Not the experience you want to deliver with very little explanation other than (TurboTax detects you are underpaying).

The only issue I have is, I didn't want deluxe! I wanted to do this myself! No fee involved beside the $40 processing fee. Our family desperately need every dollar we can. You could make up for that by helping us get our money back for Market Place. I am Kimberly and I never signed up for that. I just recently cancelled early this year. I've had the same insurance for over 10 yrs now. I don't pay much. Usually all free. So how can I retrieve this $300+ they took from us? I never used it. I never paid a penny for it.

Had a good experience with turbo tax. The one bad thing is the drivers license doc #. The first numbers requested are not on my drivers license because it is not considered a federal document because thats not what I chose when I renewed my license.

Excellent guidance overall! One tiny hiccup along the way: as I as filing for the first time with Mississippi 529 account contributions, the instructions for entering those contributions could have been a little more obvious, but with some Googling and using the AI chat, I was able to figure out where to enter it. Thanks for 3 years in a row of easy DIY tax filing!

The system was difficult to navigate without incurring extra charges and no easy way to opt out. Since it cost so much this year, I will be hiring a tax preparer next year. It seems like you get people investing time in preparing the return, them hold the return ransom for more cash. I'm taking my business, elsewhere. I hope others do too!

I have used Turbo Tax every year for many years. I have never had a problem. There has never been an error. I haven't used any of the extra services but feel comfortable that they are there just in case. I will continue to use Turbo Tax. They are consistent.

Keep wanting you to update to their assistance. Then without knowing they say if you have a certificate you have to use their service and charge 71.?? after discount. I had to go back I did not have the certificate only 1098 tax form. But they did not allow reversing the service charge. Last year to us Turbo Tax

Great software but could use more plain language explanations or ask what level of experience one has with taxes to offer explanations and descriptions that help beginners with more detail and provide advanced commentary for expert users. Really appreciative of the emotional check-ins throughout.

Turbo Tax Online Deluxe Program was right "on-point" and did not disappoint me, I decided to apply online with the application process, since my desktop computer was NOT supporting MS11. I thought i would have to go to an actual tax office to complete my taxes. With my busy schedule, i did not have the time to do this, Thank you Turbo Tax online program to satisfy my needs.