Every year I file, I run into the same issue. Military discount does not get applied at the end and it tries to charge me full price. I end up on the phone for long periods just to get a code, which the system alas es me will be applied at the end during the review step. Customer service always comes through, but it is time wasted that shouldn't have to be.

Tubro Tax scammed me of $150. They told me that I needed the deluxe version in order to get the certain return I wanted. My taxes got rejected and when I fixed the issue, I was unable to get my return. I could have used the free version but I was unable to be refunded.

this product sucks. Been using Deluxe Desktop for years and was happy with it. Had same product this year and discovered while installing it would not work with Windows 10. The message said I should use online instead. Got a new laptop, but ran out of time to get working with Turbotax. When I started the long and difficult process of using online, I was told I would be able to apply the desktop purchase to the Online product use after all was entered. Only to find out that was a lie. I will never use TurboTax again.

The fees for haveing someone do your taxes these days is absolutly outrageous. With turbotax and a resonable fee its just more financially viabale. The website has worked with no issues for me for years. My spouce and child have had a cantankerous time with identity verification, there needs to be a more efficient way for people to resolve log in issues.

Turbo Tax seems to make what should be a simple return overly complex and time consuming. The program asks the same question over and over again just in different ways rather than guiding you start to finish on a single round of questions. The program wastes a lot time showing you fancy and very unnecessary graphics saying "We are checking this" or "reviewing that". All those graphics and wait screens are a waste of time. As to features... it does your taxes. There aren't any other features. After spending about two hours on what the program said would take one and common sense says should take 30 minutes, my simple return cost me $100 so they could get me a return of $0. Had I not used this program and instead hand written the forms, I would have paid the government $0 and would've had to spend 78 cents on a stamp. So, no value here.

Don't understand why I had to pay $128 just because I have an HSA. I made $0 of individual distributions to the HSA and ended up losing almost $60 by setting up that account, which most would call a responsible decision. Also, it wasn't nice that you said it would be $70 then charged me $128 because the state fees were completely hidden. Process wasn't bad, just upset about the hidden fees.

Took way too long to do! Way too many questions asked over and over again. And felt they took my money from what originally seemed like only 69.00 to process all returns. Instead 138.00 hit my bank account immediately before even processing the return. too many additional add ons which I didn’t take, and could not figure out how to get beyond that additional 35 dollar fee, for receiving return early. lol! Didn’t accept anything, just hit continue and it automatically took it from my Federal tax return. This is crazy! Appalled, how these sites get you!

You advertise Turbo Tax is free ,but after spending several hours filling out the forms, before I could submit my forms, there was a $143 charge for filling out the forms. I won't be using have only Social Security and 2 very small pensions for income. I don't owe any tax and no refund due.

It's fine. Honestly, I have used this and others. Although the AI portion is convenient; I think everyone else also has that. But, I use this method because it's cheaper than going in person. I understand the securing your ID steps, but it feels more like they are just trying to capture more info for marketing purposes.

I have used TurboTax for many years, at least 15 if not 20. This is the first time I have filed using the online application. I really liked it. The reason I had to use the online app was that my computer still runs Windows 10, and TurboTax won't let you use their product unless you have Windows 11. While that certainly was a pain, the online application was very easy to use. One thing I do like is that my deductions are not enough to bypass the standard deduction. The online product will let you skip entering all the info and just use the standard deduction. Thank you, TurboTax, you have a great product.