We spoke on the phone with Pat to resolve an issue related to our rejected return. She walked us through the steps to fix the problem and was very helpful!

Logging in and verified codes failed on more than one occasion multiple accounts. I paid for services more than once and I still couldn’t figure out how to get a refund anticipation loan

Very easy to fill information in and gives run thru of all common credits and even some uncommon. Also when I was unsure of what Information was needed or where to locate it the extra explanation pages made so simple to get it done

I have always filed married. This is my first year filing for myself in a while. Turbo tax is very easy to follow. it helps you get the best return possible.

I BELIEVE YOUR PRICES ARE VERY HIGH FOR ME TO BE DOING THIS MYSELF, I NEVER QUALIFY FOR THE FREE ADITION AND I THINK THIS IS JUCT TO HIGH OF PRICE, HOW EVER THE SOFTWARE IS VERY ESY TO USE

I really dislike the push to create a credit karma account and the excessive fees for a basic return. I will not be using the service again next year.

Great and easy to follow product. Been using them for years and they don't disappoint. I had one year they had discrepancies in reporting healthcare.gov info, but it's been great otherwise.

Terrible at putting things into layman's terms. Way more complicated this year than in the many previous years. Unfortunately might not return with you all due to how inconvenient/hard to understand this process has become.

Much like the standalone application, I was hesitant to use the online version. But, I know feel the interface and security is good. The online version a some security features which is comforting.

it was okay i just get confused easily so i restarted it like 3 times and clicked to other screens to find my info to put in and get kicked out so i have to restart