Last year, I used the desktop version of TurboTax to file my taxes. This year, I switched to the web version, and the experience was frustrating. At the final step, it forced me to select how I filed last year, but the desktop version of TurboTax wasn’t even listed as an option. I had to choose “another software,” and then it asked me to enter details from last year that didn’t make sense in this context. The whole process felt confusing and unnecessarily complicated. It took much longer than expected, and the experience was not smooth at all. Honestly, it made me frustrated. Even if I hadn’t used TurboTax last year, I don’t see why I should be required to provide that information. This year’s experience has made me seriously consider using a different service next time.

there should be other ways of verification to make sure one can file online. I was not given a pin number and had to go thru hoops just to find out that I have to file by mail instead of filing online because my return was rejected due to not having a PIN number.

Program is slow, takes a long time to move from page to page or clicking around the site/program. I compared with other programs, H&B and TaxAct etc. They are faster, but decided to go with TaxAct because it was easier to read and explanations where much informational.

I was extremely disappointed by the fact that the "Free" option felt very deceptive, as I left paying $79 when I have never paid for a tax return in my life! Overall some of the information in the system was inaccurate for New Hampshire, I left feedback in that area. Generally the product worked well but could be improved from a transparency at the first step and MAINTAIN that persons choice to file for free...

Every 5 minutes I am interrupted and asked to upgrade or allow TurboTax to use my info. This makes me very upset and frustrated. This process is also not very friendly for those that are eligible for a free return. Because the system doesn’t really want is to file free returns. Kind of a scam if you ask me.

I was struggling hard to get my taxes done alone, but Nicholas was my customer service helper and they were there every step of the way and checked in any time they had to step away to help me. Everything got done in half the time when i was working on it myself.

It's fine. Honestly, I have used this and others. Although the AI portion is convenient; I think everyone else also has that. But, I use this method because it's cheaper than going in person. I understand the securing your ID steps, but it feels more like they are just trying to capture more info for marketing purposes.

Easy to follow format, however, I would have liked to been able to print my state returns before having to pay for the electronic payment saving myself some money. It only costs me about 4$ to mail. At the very end, where it asked to review all the info on one or both returns, there is no back or continue button. I had to log out and then re-log on again.Kind of liked the old way better

I have refiled my returns four times now, all four rejected. I have called customer service and did everything I was advised to. The options on TurboTax to write in the fact that I, in fact, did not pay any health insurance was not available at all. I read the review and followed through with everything it needed me to do, and my return still got rejected. I was a dependent on my mother's health insurance before I joined the military.

this product sucks. Been using Deluxe Desktop for years and was happy with it. Had same product this year and discovered while installing it would not work with Windows 10. The message said I should use online instead. Got a new laptop, but ran out of time to get working with Turbotax. When I started the long and difficult process of using online, I was told I would be able to apply the desktop purchase to the Online product use after all was entered. Only to find out that was a lie. I will never use TurboTax again.