You tried to upsell us way too many times. This was a hassle to file the deluxe version. We will hire someone else to do our taxes next year. The money grab is out of line. Offer a service, let people know what you have to offer and then let the people choose the options they want. You keep on selling and selling to the point of being an annoying used car salesman.

I do NOT appreciate TurboTax deciding to sneak in a $129 surprise fee for "TurboTax Online Expert Assist Deluxe 2025." I clicked a "NO" box multiple time along the way, only to find this fee at the end of my return. TURBOTAX DEVS, GET RID OF THIS AUTO-SELECTION.

i have used turbotax since it was created and it has adapted well over the years. I wish there was a way for being a loyal customer for x-amount of years that there would be offers for a professional to review my taxes for free one year to experience that process for the future and determine if it is something i would want to purchase for the following year. Because while the AI provides guidance it is different from being able to utilize a person to maximize refunds. Other than that, love this site and will continue to use.

This was super confusing, I ended up paying 150 dollars when I thought I would be able to file for free. This is a misleading exploitative service disguised as a helpful tool. I will not be filing through TurboTax in the future, and plan to contact customer support to issue a refund. The service seemed like it would be free or charge from my refund, but instead I ended up paying double the amount I would have for just my refund. I will leave negative reviews everywhere I can and tell all the people in my life to never use this service.

Turbo Tax Online Deluxe Program was right "on-point" and did not disappoint me, I decided to apply online with the application process, since my desktop computer was NOT supporting MS11. I thought i would have to go to an actual tax office to complete my taxes. With my busy schedule, i did not have the time to do this, Thank you Turbo Tax online program to satisfy my needs.

TurboTax is easy to use and helpful for filing taxes, but it has become too expensive for me. The costs add up quickly, especially with add-ons and upgrades that are often necessary. While the platform is convenient, the price doesn’t feel justified compared to other more affordable options.

Turbo Tax is very helpful. However, they need to be much clearer and more honest about the pricing and the pricing options. As you go through the filing process, at times it seems as if you have no choice with the pricing, but you do. They try to steer you into the highest price possible. So, you have to skip to the next page, and this feature might not be intuitive for some users. Nevertheless, the hassle is worth it. This is a great product, and I will continue to use it.

hopefully this will be my last year using this app. this over priced unhelpful useless app takes advantage of and financially screws over people in need. the wording of the last few requests of my ID to finalize the filing was also awful.turbo tax flagged my filing which delayed and created a late fling for me until I had to deep search what the issue was and how to fix it. the "24/7 experts available to help and ai agents" were of no help. I've been using this app for almost 10 years as well and am not biased. I would've loved to have a better experience but instead, had a horrible experience. I believe other tax filing options are more affordable or even free would be more compatible for 99.9% of people. it was truly lengthy process with often redundant features and several times have locked me out of my own account or not able to provide me access to my past documents I know are there. I feel this was not accurate to the experience and filing I could've had comparing to my previous years. nothing has changed in my work field so am not sure how I owed so much and also was charged so much to file my taxes this year while my refund back was a fraction while I make less than 20,000 a year. that's all, good luck!

The online version created a problem with no curser on the side to move down. My laptop did not respond well to move down. Having used the CD version for over 10 years with no problems, this delayed and frustrated me and took longer to do my taxes. Eventually, I figured I have to move right, then down. Sometimes I had to hit enter before moving down. It was a struggle. Will I use it again next year? That's debatable. Note. The sidebar had a side curser, but not the form itself. Why different???????

TurboTax is such a scam. They say that it is free and the most simple of tax forms cost $143 to file! This is absolutely ridiculous. There is also no option where it can be free even when you are entering your own information. It is very confusing and you are almost forced to pay an unfair amount. When your income is only $10,000, this is sickening. Will not be recommending and will not be using again.