The ui is bad and asks alot of redundant questions and then sends you back to answer those redundant questions again it would be alot more convenient if you actually used the forms that I upload instead of making me search the form I just uploaded to you to fill out questions you have.

Wayyy too many clicks. Scammy by trying to add charges at various turns. Feigned concern about accuracy...the copious amount of asking the user to check their work just creates anxiety and second-guessing and more room for mistakes. Not user friendly at all.

Amy, the representative that helped me was wonderful. Your system is not. You helped me get a retirement credit for $26 and wanted to charge me to the deluxe option in order to claim it. You did not help me get any other credits. You did not give me the option to opt out of this, even when I wanted to. The cost was also much higher than what was shown to me at the end, since I only saw the $79 for helping with the federal tax return, not the state return. Even with Amy's service credit I ended up paying you $100 before taxes to claim less than $30. Amy also pointed out by looking at my screen that there's an extra charge when you deduct the deluxe charge from my own refund. I don't understand why that is honestly, and it's wasn't clear. I didn't expect it so I'm glad Amy let me know of that. You have access to my return, if you look at it you should know I could've used this money. Please if possible add the option opt out of purchasing your deluxe option when you can't help more than you would charge. If my situation is the same next year and if I see the same issue I'll do my taxes myself and send them through postal mail. With how long it took to work on this it would've been more productive to do that. And lastly please tell Amy thank you again for helping me, I'm giving 2 stars because of her.

You used to be free for me. Misleading. Charged me $143 dollars for a product called "do it yourself" -- joke. do not recommend. refund me if you wan me to take this down. Also very incompatible, bad accuracy, unhappy with the features. Also insufficiently guided in this experience. And don't even get me started on the interface--terrible.

It was an absolutely awful experience that took me hours and should have taken a very short time. I had an uncomplicated tax return, and initially thought I would use my credit card to pay what I owed, but saw that there was a convenience fee to process on a card, and changed the payment for my taxes to direct debit from my bank account. However, every time I would attempt to submit efile, it would ask for my credit card information even though I had deleted it and entered my bank account information instead. It would not allow my to ever e-file with my bank account debit information, and I reached out to Turbotax support online and by phone. They were also of no assistance. So I finally had no choice but to reenter my credit card information to pay the taxes and complete the process. I will never use Turbo Tax again. I was not worth the $150 charge or the convenience charge to my card--it was anything but convenient.

I have used TurboTax for more years than I can now remember. I really enjoy doing my taxes this way because I know they will be accurate. Have the questions and the REVIEW buttons makes it easy to insure I have not forgotten any important information.

I like that its easy. Gets 2 stars for the fact it is done, and easy. Horrible that you made me purchase the Deluxe, at the very end of filing, over an HSA. Thought I could use the free one I have a W2 and 2 INTs very easy, but at the very end it says an HSA is too complicated, so now it costs nearly $200. The HSA calculations are literally in my W2. Not complicated. Just wonderful to lose a lot of my tax return.

Your system and company did a bait and switch with the fees. I saw the advertised cost on the right side of the screen no understanding that was an active screen-in-screen box that held the access to products I wouldn't have chosen had I been given the chance to change my mind. You don't allow refunds? What kind of firm denies a refund on a service? I will NEVER use this service again. You got me this time, but best believe never again. This trickery will be broadcasted.

Turbo Tax said I did not have to pay, that this is a free filing service. If you want to pay for an adjustment that offers more, you may. But Nooooo I had a simple w- 2 and a 1099 and your website labeled it as complicated and charged me $143 to receive money that is already mine through hard work. I do not get paid enough to play this capitalism game. Do as promised.

Terrible, you make the last part so complicated, and don't offer a confirmation page confiming what will be charged that I ended up paying 79 dollars for a filing that should have been free. And yes, I selected the free version, so now my refund decreased by 50%. You do that on purpose, because no way to double check. This is the last time me or my parents will be using this service.