Skip to Main Content
Sams Club
Sams Club
Customer reviews for TurboTax Online 2025, Individuals & Homeowners, Email Delivery, Federal Return Only + Federal E-file for
TurboTax Online 2025, Individuals & Homeowners, Email Delivery, Federal Return Only + Federal E-file
Sort by |
Showing 191-200 of 87,307 reviews
Apr 5, 2026
Pommypp
1 out of 5 stars review

Expensive but Easy

TurboTax is easy to use and helpful for filing taxes, but it has become too expensive for me. The costs add up quickly, especially with add-ons and upgrades that are often necessary. While the platform is convenient, the price doesn’t feel justified compared to other more affordable options.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Mar 28, 2026
The Waymans
3 out of 5 stars review

Your application this year was much harder to use

We have used Turbo Tax for 20+ years. This year your application was at times confusing. In fact we had to go back and check to find out we had not filed. And had to verify ourselves via Driver's License and ID.me. We filed according to your screen. But when we tried to save the return for ourselves we couldn't.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Mar 29, 2026
Surreeeeee
2 out of 5 stars review

Added Fees are unnecessary

I want to know why I pay $69 for the ability to put together all of my information, then have to pay another $40 to (according to the end of the process) pay for TurboTax. Isn't that what the $69 is for? I know it says at the total it's for some kind of banking fee. but that's not what it says, 1.) it says the $40 is for paying for the TurboTax and 2. I would be interested to know why it costs $40 for direct deposit services. It costs less than a digital workload than an actual PAPER check being written. So why is it more in this case?

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Apr 8, 2026
FuriousUser111
1 out of 5 stars review

TurboTax is a SCAM

This was super confusing, I ended up paying 150 dollars when I thought I would be able to file for free. This is a misleading exploitative service disguised as a helpful tool. I will not be filing through TurboTax in the future, and plan to contact customer support to issue a refund. The service seemed like it would be free or charge from my refund, but instead I ended up paying double the amount I would have for just my refund. I will leave negative reviews everywhere I can and tell all the people in my life to never use this service.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Apr 3, 2026
ihatecapitalism69696
3 out of 5 stars review

Unfortunate monopoly

Turbotax did indeed make my filing pretty simple and I was able to finish in around an hour. That said, I wish TurboTax wasn't lining our politician's pockets to keep free, government based tax filing from being available. Normal countries just tell you what you owe or refund you. Turbotax pays the US government to make sure our hardest workers have to pay to file their taxes. Ok thanks xoxo

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Apr 13, 2026
Alfien
5 out of 5 stars review

Agile and Speedy

Using TurboTax felt very straightforward because it walks you through each step with clear questions instead of complicated forms. The system checks your answers as you go, which helps prevent mistakes. It also explains things in simple terms, so even if you’re not familiar with tax rules, you can still follow along easily. In the end, everything felt accurate, and there was confidence that the tax return was done correctly.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
reply from TurboTax Care Team

It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.

Mar 29, 2026
Rap2288
3 out of 5 stars review

First Online Turbo Use

I've used desktop version of TT in the past. Its was far more easier to navigate and included a lot of features that were far easier to use ( e.g. E File ). Also given my return needs, I couldn't substantiate the added cost of Premium to include one more entry for my taxes (Capital Gains). Overall for the cost and my immediate need for a tax software, Online was OK and reasonably priced for simple returns

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Mar 30, 2026
Capital J
5 out of 5 stars review

Proved its usefulness!

Last year was my first time and it was a bit of a slog. Hate doing this stuff. However, on my second year, after having all of my data already entered and just being able to skim through to the end made this save so much more time than my first year.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
reply from TurboTax Care Team

We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.

Apr 15, 2026
MJoyB
2 out of 5 stars review

TurboTax is a money grab

TurboTax is one of the most frustrating things because it allows you to believe you're doing the free version and filing your taxes basically yourself - and then catches you right at the end with unexpected fees that you can't avoid paying unless you want to start completely over. This very well may be our last year using TurboTax. We used a different service last year and decided to give it another chance this year, and regret it.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Apr 14, 2026
Chrissypoo2U
5 out of 5 stars review

Thanks Turbo Tax from first time Home Buyer!

The flexibility to start on a laptop and finish on a phone was a major win for convenience. The TurboTax Mobile App remained perfectly synced with the desktop version, allowing you to upload documents on the go and track your refund status with real-time notifications.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833