TurboTax is easy to use and helpful for filing taxes, but it has become too expensive for me. The costs add up quickly, especially with add-ons and upgrades that are often necessary. While the platform is convenient, the price doesn’t feel justified compared to other more affordable options.

We have used Turbo Tax for 20+ years. This year your application was at times confusing. In fact we had to go back and check to find out we had not filed. And had to verify ourselves via Driver's License and ID.me. We filed according to your screen. But when we tried to save the return for ourselves we couldn't.

I want to know why I pay $69 for the ability to put together all of my information, then have to pay another $40 to (according to the end of the process) pay for TurboTax. Isn't that what the $69 is for? I know it says at the total it's for some kind of banking fee. but that's not what it says, 1.) it says the $40 is for paying for the TurboTax and 2. I would be interested to know why it costs $40 for direct deposit services. It costs less than a digital workload than an actual PAPER check being written. So why is it more in this case?

This was super confusing, I ended up paying 150 dollars when I thought I would be able to file for free. This is a misleading exploitative service disguised as a helpful tool. I will not be filing through TurboTax in the future, and plan to contact customer support to issue a refund. The service seemed like it would be free or charge from my refund, but instead I ended up paying double the amount I would have for just my refund. I will leave negative reviews everywhere I can and tell all the people in my life to never use this service.

Turbotax did indeed make my filing pretty simple and I was able to finish in around an hour. That said, I wish TurboTax wasn't lining our politician's pockets to keep free, government based tax filing from being available. Normal countries just tell you what you owe or refund you. Turbotax pays the US government to make sure our hardest workers have to pay to file their taxes. Ok thanks xoxo

Using TurboTax felt very straightforward because it walks you through each step with clear questions instead of complicated forms. The system checks your answers as you go, which helps prevent mistakes. It also explains things in simple terms, so even if you’re not familiar with tax rules, you can still follow along easily. In the end, everything felt accurate, and there was confidence that the tax return was done correctly.

I've used desktop version of TT in the past. Its was far more easier to navigate and included a lot of features that were far easier to use ( e.g. E File ). Also given my return needs, I couldn't substantiate the added cost of Premium to include one more entry for my taxes (Capital Gains). Overall for the cost and my immediate need for a tax software, Online was OK and reasonably priced for simple returns

Last year was my first time and it was a bit of a slog. Hate doing this stuff. However, on my second year, after having all of my data already entered and just being able to skim through to the end made this save so much more time than my first year.

TurboTax is one of the most frustrating things because it allows you to believe you're doing the free version and filing your taxes basically yourself - and then catches you right at the end with unexpected fees that you can't avoid paying unless you want to start completely over. This very well may be our last year using TurboTax. We used a different service last year and decided to give it another chance this year, and regret it.

The flexibility to start on a laptop and finish on a phone was a major win for convenience. The TurboTax Mobile App remained perfectly synced with the desktop version, allowing you to upload documents on the go and track your refund status with real-time notifications.