I don't appreciate how you qualify to file for free, but it keeps trying to change your return to a paid product. Then it won't let you file until you upgrade. I was given a coupon from a friend, and I had to try five times before TurboTax acknowledged my refer-a-friend coupon.

It was accurate and it was able to populate screens with my saved 2024 tax return data. It was fairly easy to follow th guidance the online Fed/NYS version provided. Some screens were not easy to find like how to record the cost of the 2025 online version of the TurboTax deluxe version.

No explanation on state income tax and why it was so high. Also description of certain items, like Section C was incredibly vauge and was not explained at all. Also, reviewing the same things over, and over and over and over again, its no wonder the hole experience took about 3 hours....

Great software but could use more plain language explanations or ask what level of experience one has with taxes to offer explanations and descriptions that help beginners with more detail and provide advanced commentary for expert users. Really appreciative of the emotional check-ins throughout.

Too many fees. Automatically selected deluxe option without giving the customer the option. Eventually gave a different option to downgrade after multiple times clearing data. Downgrade option (when it became available) made customer aware it would not include a retirement credit if that was the selected choice, only to then force the customer to use that credit and make the tax return increase and then remind the customer that tax break/credit required deluxe option to file. If the customer is doing it themselves and not looking for extra tax breaks/credits then they shushing be charged for deluxe when they don’t want it or did not use it. Became very confusing and frustrating to navigate.

Have been using this for years to do my daughter's taxes so I know for her simple returns there is no need for help so there is usually no fee. I have figured out all the tricks that they use to try to get you to go to a pay service and made sure she denied the non-required services. Well this year I finished up and I see there is a $40 charge, which is never explained but I figured for all the years I've used this product I figured I would pay my daughters fees. I put my card information in for the $40 dollar charge and hit submit. When the page comes back I see a receipt that shows my card was charged $125.00. The only detail I could find for the charge said I was charged for the federal and state taxes separately (even though earlier I had chosen to submit state and federal together) and both 'services' were more than $40. I am warning everyone that Credit Karma/TurboTax have sunken to deception to try and steal your money. There was ZERO instruction on the fees during the tax prep and a deceiving message right before you pay...if you are nice enough to do so. CK is off of my list of companies I do business with. Even this stupid page is bouncing around changing the topics for no reason

It was an absolutely awful experience that took me hours and should have taken a very short time. I had an uncomplicated tax return, and initially thought I would use my credit card to pay what I owed, but saw that there was a convenience fee to process on a card, and changed the payment for my taxes to direct debit from my bank account. However, every time I would attempt to submit efile, it would ask for my credit card information even though I had deleted it and entered my bank account information instead. It would not allow my to ever e-file with my bank account debit information, and I reached out to Turbotax support online and by phone. They were also of no assistance. So I finally had no choice but to reenter my credit card information to pay the taxes and complete the process. I will never use Turbo Tax again. I was not worth the $150 charge or the convenience charge to my card--it was anything but convenient.

I've always used turbo tax and I like it but it needs some improvement in the area of dependents and how to remove one. I had to use assistance. Also it's tricky at the end when you have your order price, I needed assistance on how to downgrade, why does it suggest the most expensive when you are ready to pay? The chat assistance is great though!

Still a bit confusing as to what stuff is. For someone that moved from Texas to California, the "domicile" part lacked guidance. Also, I saw nothing to file for Texas, even though i resided there for most of 2025... So I hope I don't get in trouble for that. Because it didn't pop up here at all.

I use TurboTax every year to file my taxes. I never have a problem and it helps file my taxes with ease and is very convenient. It takes the fees out of taxes which help when I don’t have money to pay and I get my refund every year and quickly through my bank.I also like how informative TurboTax is through the process with helping get the most tax breaks and what’s the best option for different things and also info on different situations I don’t understand.