Took forever to get almost half my refund back, over half went to your frees on a supposedly "free" product. And you slipped in another $44 for some premium service. I will NOT use your services in the future! I did most of the work, declined every upsell... I am advising my friends not to use this scam. If you advertise its free, it NEEDS to be free.

For one, I HATE the Ai. I am not paying TurboTax upwards of 200 dollars to file my taxes with a robot. For two, I am very irritated I had to file with Turbo premium due to my retirement account even though I made 9 dollars in contributions, as I had to pay 79 dollars for that. For three, it was very unintuitive in comparison to previous years. I did not use TurboTax last year and I will not be using it again in the future.

Paid with my card and still had a $35 charge on top. You used to be able to pick what level of service you wanted to pay for before you started. I opened to expert level and couldn't lower the level until I already started my return, and it's not clear that you can do that at all when you start, so you don't know if you're going to be stuck with the more expensive service.

So this is the supposedly free tax service, that people who do their own taxes use. After carefully putting in the information from my barely over $30,000 W2 in. I get back 7.00 after paying nearly 300.....for this "free" service. Just another American scam to take your money. Our country gets worse by the day.

The directions are easy to follow. It took exactly the amount of time that was estimated at the beginning. We have used TurboTax for the last eight years. I always come back to them. The prices increased over the years. That’s to be expected, but it would be nice to know how much it’s going to cost before you start.

TurboTax stated several times before I started that the cost would be $0.00 for filing both federal and state. However, their bait and switch at the end proved this was an absolute LIE! Instead, I was presented a bill to file both for $128.00 before states taxes. I will no longer trust Intuit products and it is very likely I will be using a different company next year.

It was so easy! Being able to just photograph and send my W-2s was great and having the system give feedback about options was nice. This took me approximately 1 hour and 45 minutes to complete. My SERVICE FEE was LESS THAN $200. The past 6 years we have filed with our preparer and the bill is more than $550 in service fees.

I had contact with one of your experts, and she was absolutely amazing. She was so informed and helpful and shared info and knowledge in areas I didn't even consider, she was great. If rating her alone, I would have given 5 stars. You get 2 stars because of the sneaky add ones in your pricing. If I go to the IRS website to file my taxes because YOU THE GOVERNMENT SAY I HAVE TO (this definitely wouldn't have been my own free will choice to go about things) it should be free. ACTUALLY FREE. None of this "we newewds to charge you $40 to send you your own money" nonsense. For all the sneaky add on charges (you've taken ENOUGH from the US citizens) I would've rated you a 1. Since 2.5 is not an option, and because your experts that called and helped me was SO WONDERFUL, you get a 3.

The basic functions of your service are phenomenal. They would be even greater if they lacked the unnecessary animations which artificially inflate the time it takes to upload and process information. And all of this would be even more tolerable were the service provided truly for free, and you did not tack on hidden fees at the end for such basic measures as transferring federal data to state. And I must commend you for the laughable suggestion that one pay a fee in order to have their TurboTax service fee deducted from their tax returns. I'm not sure who falls for that, but that you readily identified that such people exist and developed a means to exploit them is an incredible (incredulous?) feat.

The pricing for this app is very misleading. It advertises itself as free, but the actual cost isn’t revealed until after you’ve completed your return. By that point, additional fees are added without clear upfront disclosure. I expected to pay around $60–$70, but was surprised to see an extra $39 for expert review and another $40 for e-filing added at the end. This lack of transparency makes the process frustrating and feels deceptive. In the future, the total cost should be clearly communicated upfront so users can make an informed decision before investing their time. Based on this experience, I’ll likely use a different service next year.