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Customer reviews for TurboTax Online 2025, Individuals & Homeowners, Email Delivery, Federal Return Only + Federal E-file for
TurboTax Online 2025, Individuals & Homeowners, Email Delivery, Federal Return Only + Federal E-file
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Showing 131-140 of 87,307 reviews
Apr 2, 2026
TaxSlayerIsBetter2027
1 out of 5 stars review

Use Any Other Tax Service Besides TurboTax

Horrible experience throughout. Tax paying is already a nightmare and this was supposed to make it easier, but if you make one mistake you basically have to start everything over. There is no real person or "tax expert" to help like they lied about in their advertising. Then they charged me twice as much as what was told to me at first, then added fees on top of it. I will never use Intuit again and will make it a point to only use their competitors going forward

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Mar 30, 2026
CYNTHIA1956000
1 out of 5 stars review

YOU GUYS ARE CROOKS

The system was difficult to navigate without incurring extra charges and no easy way to opt out. Since it cost so much this year, I will be hiring a tax preparer next year. It seems like you get people investing time in preparing the return, them hold the return ransom for more cash. I'm taking my business, elsewhere. I hope others do too!

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Mar 30, 2026
Skunk bait
3 out of 5 stars review

Turbo Tax can be very agravating.

I kept getting a notice to review interest and dividends, but there was no hint of what was wrong. I finally removed check marks in a box that was listed as unusual, and that cleared the review message. I wasted a lot of time trying to solve this problem.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Mar 30, 2026
AJGuz
4 out of 5 stars review

Great Service despite the mandatory extortion

The turbo tax program works great for all the aspects that you would need to file your taxes! it will never get a 5 star rating from me because the company still lobbies to ensure the government makes me have to use this program to do my taxes every year instead of making it automatic. still an hour of my life I will never get back because TurboTax wants to extort money from us.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Apr 13, 2026
No good review here
1 out of 5 stars review

This Trickery will be broadcasted

Your system and company did a bait and switch with the fees. I saw the advertised cost on the right side of the screen no understanding that was an active screen-in-screen box that held the access to products I wouldn't have chosen had I been given the chance to change my mind. You don't allow refunds? What kind of firm denies a refund on a service? I will NEVER use this service again. You got me this time, but best believe never again. This trickery will be broadcasted.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Mar 27, 2026
Rickshark
1 out of 5 stars review

Good expert service.

I had to call about 10 times, mostly about bugs in the software. TurboTax will ask, and it's tough to figure out what it's asking. Other times, I tried to put in two quarters of my quartlies and the software would not take it. Then all of a sudden it accepted my quartlies. Other times it would hang. All of the expert people were good.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Apr 15, 2026
doesntmatter6452
1 out of 5 stars review

Company ran by sharks

HORRIBLE experience takes forever to file, return gets rejected after i pay EXTRA for who knows why wont let me take it out of the return, i tried to fix the return issues kept bringing me to the same page saying i have to fix something nothing i can do on the form other than look at it (i clicked on every box to see if i can change anything and NOTHING can be changed) gave up on doing that went to file by mail basically forcing you to efile, extra confusing to download the files absolute horrible experience do better.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Mar 27, 2026
MelDales
5 out of 5 stars review

Usability is Top Tier

Filing taxes was so easy, I loved that turbotax provided feedback on what everything meant and the return I was receiving. Login was so easy, love the code option if you forget your password. I paused my filing and received a call to see if I needed help which I appreciated.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
reply from TurboTax Care Team

It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.

Apr 14, 2026
kp7777
5 out of 5 stars review

Awesome TTax

I’ve used a few different tax programs over the years, but I keep coming back to TurboTax because it’s just so easy to navigate. Filing taxes used to be a week-long headache for me, but I managed to get through my entire return in one sitting this year. What I appreciate most is the interview-style format. It doesn't feel like you’re filling out scary government forms; it feels like you’re just answering questions about your year. The W-2 import feature worked perfectly, saving me from having to type in dozens of tiny boxes and worrying about making a typo. I also opted for the expert review this time just to be safe. Being able to hop on a quick video call with a pro to double-check my work was worth every penny for the extra confidence. If you want a straightforward, stress-free way to get your taxes done right, this is definitely the way to go!

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Apr 12, 2026
Who me69
3 out of 5 stars review

Meh

The software could be beta tested a bit more. I find some of the tax information should be able to transfer from prior years or from the federal tax filing. If I take a break from the state tax filing, it automatically returns to asking me about my residency which I answered 5 times. On the federal filing, it asked if I wanted to use the same employers as last year for W2s. This seemed helpful; I said yes, then the software imported the information but still asked if I wanted to use a W2 from the employer it already obtained. This is confusing.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833