Horrible experience throughout. Tax paying is already a nightmare and this was supposed to make it easier, but if you make one mistake you basically have to start everything over. There is no real person or "tax expert" to help like they lied about in their advertising. Then they charged me twice as much as what was told to me at first, then added fees on top of it. I will never use Intuit again and will make it a point to only use their competitors going forward

The system was difficult to navigate without incurring extra charges and no easy way to opt out. Since it cost so much this year, I will be hiring a tax preparer next year. It seems like you get people investing time in preparing the return, them hold the return ransom for more cash. I'm taking my business, elsewhere. I hope others do too!

I kept getting a notice to review interest and dividends, but there was no hint of what was wrong. I finally removed check marks in a box that was listed as unusual, and that cleared the review message. I wasted a lot of time trying to solve this problem.

The turbo tax program works great for all the aspects that you would need to file your taxes! it will never get a 5 star rating from me because the company still lobbies to ensure the government makes me have to use this program to do my taxes every year instead of making it automatic. still an hour of my life I will never get back because TurboTax wants to extort money from us.

Your system and company did a bait and switch with the fees. I saw the advertised cost on the right side of the screen no understanding that was an active screen-in-screen box that held the access to products I wouldn't have chosen had I been given the chance to change my mind. You don't allow refunds? What kind of firm denies a refund on a service? I will NEVER use this service again. You got me this time, but best believe never again. This trickery will be broadcasted.

I had to call about 10 times, mostly about bugs in the software. TurboTax will ask, and it's tough to figure out what it's asking. Other times, I tried to put in two quarters of my quartlies and the software would not take it. Then all of a sudden it accepted my quartlies. Other times it would hang. All of the expert people were good.

HORRIBLE experience takes forever to file, return gets rejected after i pay EXTRA for who knows why wont let me take it out of the return, i tried to fix the return issues kept bringing me to the same page saying i have to fix something nothing i can do on the form other than look at it (i clicked on every box to see if i can change anything and NOTHING can be changed) gave up on doing that went to file by mail basically forcing you to efile, extra confusing to download the files absolute horrible experience do better.

Filing taxes was so easy, I loved that turbotax provided feedback on what everything meant and the return I was receiving. Login was so easy, love the code option if you forget your password. I paused my filing and received a call to see if I needed help which I appreciated.

I’ve used a few different tax programs over the years, but I keep coming back to TurboTax because it’s just so easy to navigate. Filing taxes used to be a week-long headache for me, but I managed to get through my entire return in one sitting this year. What I appreciate most is the interview-style format. It doesn't feel like you’re filling out scary government forms; it feels like you’re just answering questions about your year. The W-2 import feature worked perfectly, saving me from having to type in dozens of tiny boxes and worrying about making a typo. I also opted for the expert review this time just to be safe. Being able to hop on a quick video call with a pro to double-check my work was worth every penny for the extra confidence. If you want a straightforward, stress-free way to get your taxes done right, this is definitely the way to go!

The software could be beta tested a bit more. I find some of the tax information should be able to transfer from prior years or from the federal tax filing. If I take a break from the state tax filing, it automatically returns to asking me about my residency which I answered 5 times. On the federal filing, it asked if I wanted to use the same employers as last year for W2s. This seemed helpful; I said yes, then the software imported the information but still asked if I wanted to use a W2 from the employer it already obtained. This is confusing.