Turbo Tax said I did not have to pay, that this is a free filing service. If you want to pay for an adjustment that offers more, you may. But Nooooo I had a simple w- 2 and a 1099 and your website labeled it as complicated and charged me $143 to receive money that is already mine through hard work. I do not get paid enough to play this capitalism game. Do as promised.

Turbo Tax was my go to for many years, however, for the last several years I had let my husband to continuing the tax account he has used for years. This year, we decided for ease and use and cost effectiveness to do them ourselves using Turbo Tax. The product is exceptionally compatible with my computer and the features guide you through all possible scenarios. I would and have recommended it to people I know.

It's fine. Honestly, I have used this and others. Although the AI portion is convenient; I think everyone else also has that. But, I use this method because it's cheaper than going in person. I understand the securing your ID steps, but it feels more like they are just trying to capture more info for marketing purposes.

After spending hours trying to file my taxes with a competitor (errors with their program, live help had no idea how to fix the problems), I cut my losses, took a chance, and decided start over using TurboTax. It was simple, straight forward, user-friendly, easy to use, and I was done within an hour. I only wish I would have used TurboTax to begin with.

I've been using Turbo Tax for over 25 years and this is the first time I had an issue requiring me to mail in my state return. My 1099-R was for a Roth IRA distribution and there was a glitch that was treating my distribution as a traditional IRA. The form for Pensions, Annuity and IRA withdrawals had both boxes checked stating it was a traditional and Roth IRA. I was stuck and could not get past the “Total IRA contributions previously taxed” question on the form. Assistance stated that TurboTax thought I had a Traditional IRA Distribution, but I did not. This was very frustrating and I spent many hours trying to recover from this and researching it. Finally I gave up and decided to mail in my state return. Also the cost of using Turbo Tax is getting ridiculous. I might consider you another tax return software package next year. Turbo Tax's rating are only 1.5 stars. That's crazy.

Predatory UI, not clear what you are paying. Does not indicate an extra payment for state filing. The back arrow doesn't work. No clear way of going back and changing what you are buying when you end up getting to the itemized list of charges. Misleading marketing, 'pay through your return' but no indication that $44 will be charged to do so.

The website user interface is very obviously setup to steer the user to purchasing more products from TurboTax Intuit. while I understand this tactic, in certain places, it's downright deliberately confusing. After I finished filing my federal, I wanted to submit my return. However, I landed on the page that offered me two options: I could either "go back" or "continue to state taxes". I wanted to do neither. I had to use chatgpt to find my way out of this strong-arm selling tactic. Leaves a bad impression in my mind about Turbo Tax. Shame. I can't imagine what people who aren't as savvy do here. I'm betting this clever system forces people into spending money they would not have, just to move on and file.

I had such a wonderful experience with turbotax. They made it simple for me, very easy. They explained everything to me.I was so grateful and appreciative of my text.And my state refund, I will definitely be using turbotax next year.Thank you turbo tax

Took way too long to do! Way too many questions asked over and over again. And felt they took my money from what originally seemed like only 69.00 to process all returns. Instead 138.00 hit my bank account immediately before even processing the return. too many additional add ons which I didn’t take, and could not figure out how to get beyond that additional 35 dollar fee, for receiving return early. lol! Didn’t accept anything, just hit continue and it automatically took it from my Federal tax return. This is crazy! Appalled, how these sites get you!

TurboTax was not clear on how to enter the Inflation Refund check that was issued by New York State in 2024. There should have been a dedicated section for New York tax filers to enter the Inflation Refund check as the check was only had federal tax liability.