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Customer reviews for TurboTax Online 2025, Individuals & Homeowners, Email Delivery, Federal Return Only + Federal E-file for
TurboTax Online 2025, Individuals & Homeowners, Email Delivery, Federal Return Only + Federal E-file
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Showing 1,121-1,130 of 87,308 reviews
Apr 2, 2026
Panda twin
2 out of 5 stars review

Greedy

I was really disappointed in all the additional Fees associated with filing with this service. I really feel like they are a money grab now. I won’t be using the next year.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Apr 14, 2026
gunb
1 out of 5 stars review

Unclear that customer HAS TO pay.

I completed it for free last year, and upon checking online information there still should have been a free option. But the UI didn't offer me a free option, I was forced to pay, or else abandon more than an hour of effort.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Apr 13, 2026
Youareterribleturbox
1 out of 5 stars review

Awful

Scam. This was suppose to be free I had one single W2 and the scam charged me most of the return. I will never file again with Turbo Tax. If I could give no stars I would!

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Apr 14, 2026
hngg
1 out of 5 stars review

Will most likely be seeking additional tax resourc

Very frustrating and lackluster experience. Did not get prompted to include my AGI kept being told that I. Did not complete my. Taxes properly but was lacking a code until I called customer service and asked to chat with the code was.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Apr 16, 2026
Turbo Tax 2025 EEK
2 out of 5 stars review

This year the experience was frustrating.

Many of the areas were not as easy as they were to complete last year. Even the filing was not as intuitive as i'd found it in the past. Could be my age.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Apr 14, 2026
whitdee
1 out of 5 stars review

Not transperant

Was told I would be charged $63.20 since I had a promo-referral link. However when I went to view my receipt I had a charge of the full amount for the do it yourself $79 ($85.32 full charge on my credit card). Definitely not a transparent website.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Apr 10, 2026
example PAM
5 out of 5 stars review

Veronica from Turbo tax is awesome the best!

Veronica is the the most talented customer engagement person I have ever met I was confused and out of my mind and she calmed me down almost like a psychiatrist. She is phenomenal and deserves more than five points or five stars she deserves 10.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
reply from TurboTax Care Team

It’s rewarding to hear that experts met your expectations for professional support. Thank you for trusting our tax experts to help you get your taxes done right.

Mar 30, 2026
donald2222
3 out of 5 stars review

not using next year

very different from past years not user friendly, don't like having to use your bank and being charged extra without knowing why unable to figure out how to file without agreing

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Apr 9, 2026
janetGranade
1 out of 5 stars review

experience

the worst time to get this done you change so much and with no help. and with bad reading comprehension its hard to read the help and understand what you are saying in your help boxed

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Apr 8, 2026
TURBOTAXSTOPTAKINGMYMONEY
1 out of 5 stars review

TURBOTAX SUCKS

YOU CHARGED ME ALMOST ALL MY FREAKING REFUND. YOU USED TO BE FREE. I AM GETTING 35$ THANKS TO YOUR STUPID FEES. NEXT YEAR I WILL BE LOOKING ELSEWHERE. CHARGING 183$ TO FILE MY TAXES IS ABSURD AMOUNTS OF MONEY.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833