I was really disappointed in all the additional Fees associated with filing with this service. I really feel like they are a money grab now. I won’t be using the next year.

I completed it for free last year, and upon checking online information there still should have been a free option. But the UI didn't offer me a free option, I was forced to pay, or else abandon more than an hour of effort.

Scam. This was suppose to be free I had one single W2 and the scam charged me most of the return. I will never file again with Turbo Tax. If I could give no stars I would!

Very frustrating and lackluster experience. Did not get prompted to include my AGI kept being told that I. Did not complete my. Taxes properly but was lacking a code until I called customer service and asked to chat with the code was.

Many of the areas were not as easy as they were to complete last year. Even the filing was not as intuitive as i'd found it in the past. Could be my age.

Was told I would be charged $63.20 since I had a promo-referral link. However when I went to view my receipt I had a charge of the full amount for the do it yourself $79 ($85.32 full charge on my credit card). Definitely not a transparent website.

Veronica is the the most talented customer engagement person I have ever met I was confused and out of my mind and she calmed me down almost like a psychiatrist. She is phenomenal and deserves more than five points or five stars she deserves 10.

very different from past years not user friendly, don't like having to use your bank and being charged extra without knowing why unable to figure out how to file without agreing

the worst time to get this done you change so much and with no help. and with bad reading comprehension its hard to read the help and understand what you are saying in your help boxed

YOU CHARGED ME ALMOST ALL MY FREAKING REFUND. YOU USED TO BE FREE. I AM GETTING 35$ THANKS TO YOUR STUPID FEES. NEXT YEAR I WILL BE LOOKING ELSEWHERE. CHARGING 183$ TO FILE MY TAXES IS ABSURD AMOUNTS OF MONEY.