It was unclear and the fact that you say its free and then create all these unnecessary fees to get more money from the process. Stop exploiting people for their money.

Only was made aware I would need to pay for anything at the very end and doing everything myself only saved me $20>. If I had a physical W-2 I would not have used this platform. absolute scam.

Too much unnecessary information is being asked for. You have my Social Security number and driver's license, yet you're still asking for more verification. I've been using you guys for years and have been at the same address with the same bank.

Program could hardly be any less user-friendly. It really is almost as if this was programmed by people who cannot create a logical interface. Really, really bad.

Thank you as always. You are here for me every year; I remember filing for free back in the day, and here we are, using a great, easy-to-use product to file accurately, quickly, and efficiently.

The added charge for state taxes was a surprise. I would have appreciated knowing the cost before using the product. It would be helpful to include that information in the beginning where the charges are laid out.

It was pretty simple but fees that were added onto the end that I thought were already paid when I paid money to file. Also, an error that kept popping up where I wasn't the only one who had this happen.

Straight forward and user friendly. I have been using Turbo Tax for several years. Some of the prompts are redundant throughout the process but bearable. I would recommend this service to any and everyone.

This is the second year in a row we have had issues trying to efile using TurboTax online. I even spoke with an associate to correct the issue which did not resolve my issue.

I completed it for free last year, and upon checking online information there still should have been a free option. But the UI didn't offer me a free option, I was forced to pay, or else abandon more than an hour of effort.