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Customer reviews for TurboTax Online 2025, Individuals & Homeowners, Email Delivery, Federal Return Only + Federal E-file for
TurboTax Online 2025, Individuals & Homeowners, Email Delivery, Federal Return Only + Federal E-file
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Showing 1,001-1,010 of 87,309 reviews
Apr 2, 2026
frustrated420
1 out of 5 stars review

TurboTax is a Scam

It was unclear and the fact that you say its free and then create all these unnecessary fees to get more money from the process. Stop exploiting people for their money.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Apr 16, 2026
victimoftheft2026
1 out of 5 stars review

Turbo Scam

Only was made aware I would need to pay for anything at the very end and doing everything myself only saved me $20>. If I had a physical W-2 I would not have used this platform. absolute scam.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Mar 31, 2026
myve
1 out of 5 stars review

Exhausted

Too much unnecessary information is being asked for. You have my Social Security number and driver's license, yet you're still asking for more verification. I've been using you guys for years and have been at the same address with the same bank.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Apr 15, 2026
Twospeed
1 out of 5 stars review

Awful Interface and Illogical Navigation

Program could hardly be any less user-friendly. It really is almost as if this was programmed by people who cannot create a logical interface. Really, really bad.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Mar 30, 2026
Anonymous
5 out of 5 stars review

TurboTax IS awesome!

Thank you as always. You are here for me every year; I remember filing for free back in the day, and here we are, using a great, easy-to-use product to file accurately, quickly, and efficiently.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Apr 13, 2026
10Lyss
3 out of 5 stars review

Surprised by Extra Charges

The added charge for state taxes was a surprise. I would have appreciated knowing the cost before using the product. It would be helpful to include that information in the beginning where the charges are laid out.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Apr 12, 2026
Hans420
4 out of 5 stars review

TurboTax is meh. Would've went somewhere.

It was pretty simple but fees that were added onto the end that I thought were already paid when I paid money to file. Also, an error that kept popping up where I wasn't the only one who had this happen.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
reply from TurboTax Care Team

Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .

Apr 4, 2026
Anthony from NorCal
4 out of 5 stars review

No regrets. Not even a vowel.

Straight forward and user friendly. I have been using Turbo Tax for several years. Some of the prompts are redundant throughout the process but bearable. I would recommend this service to any and everyone.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
reply from TurboTax Care Team

We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.

Apr 7, 2026
amhooge
3 out of 5 stars review

Not very enthused by our current 2 years of use

This is the second year in a row we have had issues trying to efile using TurboTax online. I even spoke with an associate to correct the issue which did not resolve my issue.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833
Apr 14, 2026
gunb
1 out of 5 stars review

Unclear that customer HAS TO pay.

I completed it for free last year, and upon checking online information there still should have been a free option. But the UI didn't offer me a free option, I was forced to pay, or else abandon more than an hour of effort.

Review from turbotax.intuit.com
Helpful?2W0HY4OF0R4N18866112833