First year I have not been happy with TurboTax. Partial fault of the IRS as well. IP PINs this year were a pain. Multiple filings rejected before I called to find out that there is a specific place to enter the IP PIN. While the return is rejected and I followed the "Fix my return" link, TurboTax never actually took me to the place to fix my return. Once I figured that out, I then had to get the actual IP PIN from the IRS. Got all three but by the time I received access to create my last IP PIN (family member), one that was created last year changed! Infuriating at best...

Had a hiccup this year at the end of filing. It was so nice to be connected to an agent via the AI chat. I had tried to figure out the problem on google, and through the AI troubleshooter. Finally, I wasn't aware I could request someone to call and give me support on the phone and via screenshare.

You asked some questions near impossible to answer, like: What were your Roth contributions prior to 2024? What, you mean ALL of them? I paid in 26 times per year for years. How would I even find that information? I can't use my balance, because that includes earnings. You ask me to know things I cannot know. Too expensive at $200 and 3 hours to prepare.

Quick enough, difficult to go back when you accidentally click something. For example, I accidentally clicked that I had cancelled debt and couldnt remove it right then. I had to Google search how to remove the form. Otherwise, I had a quick and pleasant experience.

When I had questions and consulted the AI bot, I found that the full response was not visible on my standard laptop screen. If there was a scrolling bar for the bot box, I could not access the scrolling bar. Some very useful information was lost to me. Please fix this!

I've used TurboTax for several years, more than I can remember exactly. This year might have been the easiest and quickest experience I've had with filing my taxes using TurboTax. The premium service with identity protection is well worth the extra cost.

I called 800-446-8848 and reached Alaizsa who was extremely helpful and stayed with me until I was completely finished and filed. I couldn't done it without her. I wish I could tell you about my experience with your 800 number answering system. It's abominable at best..

I had a great experience using TurboTax this year! The system was incredibly smooth and user-friendly, guiding me step by step through the entire process. It made filing my taxes simple, even with some deductions and credits to navigate. I especially appreciated how it automatically imported my information, saving me time and reducing errors. Everything was clearly explained, and I felt confident that my return was accurate. Overall, TurboTax made tax season stress-free, and I’ll definitely be using it again next year!

"When some wild-eyed, eight-foot-tall maniac grabs your neck, taps the back of your favorite head up against the barroom wall, and he looks you crooked in the eye and he asks you if ya paid your dues, you just stare that big sucker right back in the eye, and you remember what ol' Jack Burton always says at a time like that: 'Have ya paid your dues, Jack?' 'Yessir, the check is in the mail.'"

I wish I would have trusted myself and turbo tax a long time ago. Sometimes I got a little turned around during the filing process I clicked the contact us button and it said I would receive a call back in 5 minutes. It took less than 5 minutes to get the call but when i answered it hung up and the automated response said this will be our last time calling. I figured it out on my own so I was disappointed with that.