The method for retrieving 1099 forms from participating organizations is excellent. Selecting the option of manual entry of data from 1099 forms that cannot be retrieved is poor Back when I purchased a CD for turbox premier, I could easily switch from software entry to View forms. This feature is gone and I fail to see why.

The worst online service to do your taxes. Ambiguity everywhere in their software (who do they have working in their IT dept?). Prepare to sit down for days to complete the "TurboTax task." Their algorithms are all set up so you need to pay extra for one of their "tax experts." Don't get pulled in...if you're a freak like me and spend endless hours figuring out the chess game that people play, then by all means duke it out. Otherwise, move on. It's not worth the taxes we all eventually have to pay Uncle Sam.

Overall very good. The tool kept not allowing me to submit my tax return due to my 1099 INT not having a value in field 17 or in field 15, despite the fact that I live in the state of Washington, which has no state tax. So neither field applied to me, yet Turbo tax insisted that they did.

Although we have enjoyed FreeTaxUSA in years prior our tax situation changed this year such that FreeTaxUSA couldn't fulfill our needs. I used Turbo Tax once or twice more than 10 years ago and decided to give it a shot this year. My tax situation isn't complicated, however, it isn't a "normal" situation. I was surprised to find the software handled everything with a breeze. Importing information was super quick and very satisfying. I'll likely be using it again next year! The only thing I have negative feedback about is the price. Of course free is better than any price, I understand Turbo Tax has to make money. We paid $140 which, in the grand scheme of things, isn't that bad.

Extremely confusing information about direct deposit. I needed to change my direct deposit information and it made it seem like there wasn't an option to on the final screen. I wasted over an hour on the phone and screen sharing with customer service to figure out how to do it, only to find that it allowed you to on the next screen when you select "other options." It's 2025, it should not have been this confusing to the point where it took an hour on the phone and speaking to two customer service workers (my call had to be escalated to the support team) just to figure it out. Now I have a headache and am mentally drained and exhausted for no reason after an already mentally draining night of filing my taxes. It's now 9:30pm PT and I haven't even had dinner yet because I've been dealing with this unnecessarily for a whole hour, after over 6 1/2 hours of going through the tedious process of filing. Simply put: Please make this more clear and user-friendly in the future!!! Also, I feel ripped off paying a $44 fee just to file via the internet. Freetaxusa.com is completely free.

TurboTax is good. BUT you need to make it easier to file a NON-RESIDENT California state return (or any state for that matter). Complicating matters was that I am working in a foreign country not another US state. The instructions on what steps or process to take to have the CA Form 540 NR be used are not clear. There needs to be better drop downs, better questions from TurboTax about your residency, etc. while initially filling in your personal/tax information. I poked around and changed things for an hour to finally get the NR tax return to populate.

It's a shame we have to use this amazing product because Intuit is lobbying the government to make tax filing difficult so that they have a business. No matter how seamless the product is, I sit here frustrated that I am spending 3 hours I shouldn't have to pay, and giving hundreds of dollars to Intuit that I shouldn't have to give. Way to go America.

Everything worked pretty well until I got to the end. It would not let me e-file the Illinois state tax return and put me into a circular loop. I finally had to just indicate I will file Illinois later. I e-filed Federal and Minnesota without a problem. The software did not indicate why it kept taking me back to the beginning of the e-file process - it just took me to the same questions over and over

It takes you through the entire process is an easy to understand, easy to follow along process. It gives you additional information and explanations where needed. A program I've been using for many years that makes filing taxes so much easier and convenient, and I've never had an issue with either state or federal tax returns.

It was very simple to file my taxes with Turbo Tax. The issues I have is with you constantly trying to upsell me as well as as the payment refund fee of $40. I might as well go to someone next time to file, as this is getting to be just as expensive.