DON'T LIKE that Turbotax is not available on disc. I have used it that way for over 20 years, and was always pleased. The online version works, I think, But I still have not been able to print out my return. And not sure where my data is saved. Would prefer it on my computer

Would like a few extra options for explaining items so it doesn't keep returning and repeating like some info is missing. Did NOT want the MAX benefit but another thing it's impossible to delete without jumping through many, many hoops and then just giving up and taking it. Poor customer service! I will probably take a look around next year before filing with Turbo Tax, for my simple return, the cost is a bit high when I gather my own info. Plus, the nickname is Me! why do I need to get a new one?

Turbo tax has figured out how to be sneaky with charges. You buy their software to file your taxes which includes federal AND state and then they charge separately to file federal and/or state but now if you choose not to efile your state return with them they will erase your return as of before you could print it out and mail it in. Spending almost 200 bucks to do ALL the work is crap.

I have one problem with Turbo Tax. I get a 1099-misc with $26 in box 3, other income. It is from GM Legal Services Plan Trust. A fringe benefit from GM that offers us limited free legal services. We get this form whether we use this service or not. The problem is Turbo Tax will not let me put it on Schedule one line 8z for other income. It gets entered on line 3 Business income or loss. Wich causes other forms to get filled out. It also stops me from e file. I have to mail in my return. It' very frustrating.

Easy to use and love the step by step. I do wish they would offer the 5 days early for $25. I didn't see no reason why we were ineligible. Kind of a downer to offer it by not paying our Turbo Tax total with our federal return, just to tell us "no you're not eligible" after paying with credit card. Either way there's no other way I'd prefer to do my taxes. Definitely refer a lot of people to Turbo Tax!

Turbo Tax always walks you through everything step by step, so you don't feel overwhelmed. Turbo Tax covers all the bases for you; even though there are changes each year, I feel confident that Turbo Tax is on top of how to navigate those changes, in the simplest way possible. I trust Turbo Tax to do what is best for my unique situation.

This year, more than any other year, I was bombarded with options to upgrade. I was initially forced to restart based on the inabliity to transfer out of using the Premium Live service, which is wholly unnecessary for my filing needs and the application, in essence, forced me to select when starting my return. Similarly, the requirement to pay $130 to file 1 line on a Schedule D form that totaled less than $50 in reported gains is an absolutely absurd practice and increased my overall expenses for this tax season beyond what I was already paying. If Intuit is going to prevent taxes from actually being made easier for US citizens, then I would at least expect some respect for the individuals that allow them to monopolize an otherwise simple process. I will be moving to a competing product next year up to the cost that I paid with TurboTax this year.

I've been using TurboTax for over 20 years and normally give 5 stars. Usually it gets better and better every year. This year it felt that TT tried to trick us into buying the more expensive version and to sign-off on sharing our data. TurboTax is more focused on up-selling than UX. We'll be back next year, so please don't ask me to upgrade after every step and repeatedly to share data. Also, we had problems with the final step: TurboTax never sent a code to our email. Maybe the servers were too busy on Sunday. Monday was smooth.

I feel this is a safe, secure, and informative way to learn, process, and submit annual tax information. It gives insight into tax benefits allotted and unknown by most filers. It is always a great experience and can be a decent way to spend an hour or two putting this task behind you.

Everything was fine until I got to the Illinois return. There is confusion about how to handle the previous year's AGI when you have a married couple filing jointly. Does one divide the previous year's AGI between the two spouses, put down the same AGI for each spouse, or give all of the previous year's AGI to one spouse and none to the other? Instructions are not clear.