Very frustrating experience, and I work in software. Lots of bugs. File uploads but software does not parse values correctly. Lots of "review this form" but not clear what needs to be reviewed. After reviewing and confirming, still sent back to review over and over again. Threats to pay $59 or your state taxes will be deleted despite signing up for promotion to free e-file.

This is the most convoluted, difficult, and annoying program I have ever used. You ask the same questions again and again. It is often difficult to find what you need to do next on the page. I spend hours on this stupid return, but the IRS already has ALL of the information needed. So i wasted five hours to tell the IRS what it already knows. I bitterly resent having pay your company because you have spent millions of dollars to lobby congress to not allow direct filing. The IRS could send me a post card with a bill and I could just say "right" or "no that needs changing", instead of answering your stupid questions time and time again. Would NEVER recommend anyone use this program unless absolutely necessary. As for support, your AI is dumber than a two year old, and can only regurgitate what it has heard, which may or may not be true.

If there's an option to just input your tax info without paying TurboTax $130 then it's not readily apparent. I don't need all these bells and whistles and every year I get exasperated trying to find an option that costs less without all these dumb, AI powered tools that I don't really need. It's exploitative and gross but good job on lobbying our government to make the filing process as obtuse as possible so that I have to pay you year over year.

I felt disconnected without the ability to go between the narrative and the actual forms. If this is incorrect, then my comment is that the ability to go back and forth was not obvious to me. Also I used TT for all of my returns, including the previous for tax year 2024 yet TT seemed to have no record of this.

Accuracy was less than expected and less than previous years. My downloaded file was not completely read to populate my return. I had to add some downloaded information manually. Compatibility: OK Features were not easily accessible, e.g., internal calculator was not found, Interface: OK Support was OK. I called support and was effectively serviced.

Some of the reviewed documents before submission did not explain what it was asking for, nor could I find what I was looking for. It would also not allow me to skip the page. Still not sure I understood a few pages and that stresses me out. Will be using a person next year.

I only needed to file a Federal return but it took me hours. All I needed to do was enter a 1099 NEC but could not find where to enter the information. Then on the review I entered wrong information for a car I no longer have and was completely unable to correct it. I am a bit flustered at 1:15 AM and just now finished sending out the return.

There was an issue concerning the dependent credit f($500) for my adopted adult child not living with me which the software was not allowing me to input. Your tax expert was able to overcome this product problem although it was not an easy solution. Hopefully, she conveyed notice of the issue to your software people (AI robots).

I have used Turbotax for a decade and this will be my last year using it. It felt like I was fighting ancient software just to do basic things. It bugged and imported invalid numbers for some forms and forced me to spend an entire hour (literally) manually checking boxes due to capital gains. Even just typing this review and it's riddled with bugs, forcing me to re-type words over and over.

Absolutely terrible, says it’s free upfront and then makes you upgrade to premium then try’s to get you to upgrade more. Also made me pay $60 extra to file both federal and state tax together when it was nowhere clearly stated before starting. Paying for this service is useless just pay a regular accountant or go directly to the irs website. It took so long to fill it out. This is the worst app ever.