I have been using Turbo Tax for years, and this is the first time I have every been confused. I'm not sure it was due to new rules by the IRS or what, but i finally got through it. I will still always use Turbo Tax

Turbo Tax Online is not really "user friendly" but it's pretty good. Accuracy is very good, I didn't need support, so that was good! I'm guessing I'll need to use it for the current year as well to really get the feel of it..

Constantly tries to sell you garbage services and take your data to sell you more garbage services. I will look for alternatives next year. And it costs too much for basic tax preparation.

Thank you for making it so straight forward. Shout out to the website design team for making me feel so supported. If I had money I would love to help support your services.

I have faith in the accuracy and support offered through this product. Tax prep is not my forte; however, I never feel like I’m in over my head. Just follow the prompts!

Too many identity questions at the end to confirm identity. Tell the feds to bypass this if the product has been used over and over again for decades.

I spent 4 hours on this twice as long as it said, I opted in to the selling of my information just to make it smother, it implied free then when I finished charged 330 more dollars.

Any question I had was quickly answered and it was such a great feeling to be guided along with completing everything, included uploading financial documents and Turbo Tax took all the information and completed my return.

Is a relatively painless process, great information provided with the chat/search. I'm able to determine what I need and quickly get it completed through this interface and I've found it valuable in answering questions that I have on my taxes.

It was pretty easy to use altho i did get turned around the 1099 misc. The features and support was excellent. It gave me an accurate and compatible return with a interface that was great!