Turbo Tax used to be clean and elegant. It is now very clumsy to use. It is hard to find topics. I couldn't figure out how to review a copy of the return until I was actually just about to file. There is no reason that you shouldn't be able to access a copy of the hard return at any time during the preparation process. The constant requests to up charge or purchase additional products are really annoying. I know -- "they're for our benefit". Baloney !!!!

Turbo tax has deteriorated into an unworkable, cumbersome, disastrous piece of garbage. I have used turbo tax for 20 + years.. you have made is so cumbersome, I swear I will never use it again. I was charged twice. I was trying to find an error in ,arch, but the software would not allow me to see the final return and I mistakenly filed and the filing was rejected I knew there were errors but couldn’t find the way to get back to input data, or see the summaries in a way that I could find the entry.

I have used TurboTax for many years. This year I ran into two issues and had to research online for a solution and then it wouldn't carry over my information at the filing process and it took me some time to determine I could select the "other software" feature for 2023 in order to file. What is interesting is that when I reached the 2023 ADI input screen it had filled in that number. The other issue was with my K-1 entry where Code Z should be left blank to generate the additional entry form I needed. Took me a week before I figured out how to proceed.

Quite a few bugs - most notably it did NOT allow me to enter a date BEFORE today's date when I'd paid my tax dues. Also, EVEN if the screen said "Leave it blank if you'd pay it later" -- it did not let me keep it blank (on the "Underpayment Penalty" page). I suspect I had to pay hundreds of dollars of EXTRA interest on the underpayment as it showed I just paid the due as opposed to 6 months ago. Also, way too many "share this data with Intuit" landmine buttons checked in. Pay attention if you do not want to share sensitive data. Also, search is useless. It never showed the "Tax paid with extension" in any mainline menu.

There are a couple things I had trouble with. You can't change the name for a 1099-OID once entered. Also you have to go through so much to upload but the upload screen pops up and wastes my time when all I want to do is enter the two numbers manually, maybe ask first before the upload prompt if this is what you want to do. Overall it does the job.

I have spent hours on a very simple return with standard deductions because of the errors in your program. I have used TurboTax for years but I think this will be my last year. I am educated and worked as an accountant for 30 years and this was ridiculous and nerve racking

I tried to e-file and was rejected three times because the AGI (which I checked on its.gov) was incorrect. Then had trouble filing by mail because it wouldn't let me change my payment method. TurboTax works great when everything runs smoothly. If you have a problem, then it becomes a big headache and the help window is not helpful.

Turbotax is easy to use and really well referenced over all. Good accessible language. But most of all Tracy W was amazing during my live advice chat. She was patient, thorough, educative, and looked at was more than the question I asked. She was a wonderful guide and frankly, she and Letiticia W changed my lukewarm, suspicious opinion of Turbotax to more trustful and won some loyalty from me.

Schedule C link is broken causing a continuous circle of "review" that can never be fixed causing a file-by-mail situation. I pay you for convenience not hassles. This happens EVERY YEAR with schedule C and is why I did not use you in 2022 or 2023. Also...constantly begging me to upgrade is pathetic. I didn't use your products for 2 years because of these same issues. Still not fixed. I won't be returning after this disaster AGAIN. Charging little fees constantly is gross and deceptive. Didn't you get busted for that?

TurboTax is easy to use and gets the job done. Every year, I am disappointed by how much filing ends up costing when the cost is presented in the beginning as $0.Please be honest and transparent and stop saying it is free when several fees are necessary by the end of filing. Also, the pricing is quite high for a service that is mostly completed by computers. I will not be returning to TurboTax next year; I will use TaxAct or Cash App.