The online version did not fully update my import and properly recognize I used TurboTax last year(and many years before that as well). Too much upsell on services not needed on a simple return.

It was a seamless intuitive experience. The definitions and extra info provided when needed adds extra benefits and understandings. Connecting to banks was very useful and easy. Importing info was accurate and seamless.

This is the worst version of TurboTax I've ever used. Redundant and had to decline add ons over and over. Didn't like how it didn't show the refund so far until half way through.

I don't find the interface very intuitive. Some things like the 1040-ES payments are difficult to find and when it prompts you to review something, it continues to state it needs to be reviewed.

The person I talked with was very helpful and respectful. She helped me out tremendously, very helpful. I was grateful how much she helped out. Was able to finish up the taxes.

It was very easy to work through the process, and I very rarely had to refer to Google to answer my questions. For the things I went to Google for, they were personal specific questions.

Easy to use. As accurate as the preparer is. I wish topics that don't apply, such as credits that aren't available due to income level would be auto-skipped.

It was fast and easy. I was very nervous about having to do a 1099 but the process was quick and simple. It was very thorough and accurate in finding the information I missed or skipped

User interface very easy to use and understand. I could move back to review previous data. It has great support features with buttons to show frequently asked questions. I feel my return was accurate. Guidance through topics was helpful.

It was very stressful. However, I appreciate the ease in the use of a simple tax return. Turbotax allows me to look up stuff I may not understand. That feature helps tremendously!