Thank you so much for your thoughtful review, Francis! We're thrilled to know that you find the Galaxy Buds3 Pro to be an improvement over the previous model! Our team worked hard to enhance sound quality, ensure a comfortable fit, and add features like intelligent active noise cancellation. It’s fantastic to know that you're enjoying these advancements. Your recommendation means a lot to us, and we’re excited for you to continue your audio journey with the Galaxy Buds3 Pro! If you have any questions or need assistance with anything, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro, Ralph. We always look forward to hearing from our customers and getting your insights. We see that you had some concerns regarding the left bud not charging. It's great to see that the buds were awesome for you, and we'd like to help enhance your experience with them. If one or both of your Samsung Galaxy buds aren't charging or turning on, the issue may be with the earbuds or the charging case. Ensure you use a Samsung-approved charger, check for damage, and make sure the earbuds and case are free of debris. Align the earbuds properly in the case, and if using wireless charging, position the case correctly on the pad. Inspect the indicator lights and clean the charging contacts. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If this persists, please reach out to us at Samsung Support for further assistance. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your feedback on the Galaxy Buds3 Pro, Thomas! We appreciate your suggestion about the bud tips material. To help you achieve the best fit, please use the Fit Test available in the Wearable app. This feature assists you in finding the right fit with your earbuds. We appreciate your feedback and hope you continue to enjoy your experience with your buds. If you have any further concerns or questions, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus