Hi there May Moe, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We are always happy to help our customers troubleshoot any aspect of their devices that are not meeting their expectations. We have provided a link below to an article to help you with the call settings to help you have the best audio quality possible. We have also provided a link to the Samsung Support Team if this experience continues and you would like additional assistance. We appreciate you being a Samsung customer. -Elizabeth Use call features on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00078132/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for your feedback on the Galaxy Buds3 Pro, Godwin! We're glad to see you find their sound quality impressive. The Buds3 Pro features a dual amplifier powered by our first-ever independently controlled woofer and tweeter, allowing you to experience a wide range of sound. Regarding the fit of the right earbud, we understand how important comfort is for enjoying your listening experience. The Galaxy Buds3 Pro comes with multiple ear tip sizes, ensuring a customizable fit that can help you achieve the best acoustic seal. We encourage you to try the different sizes included in the box for a more secure and enjoyable fit. Check out the link attached for additional steps to help get the right fit with your buds. Your enjoyment of sound is our priority, and we’re committed to providing an exceptional audio experience with features like Active Noise Cancellation and 360 Audio. For any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/answer/ANS10003519/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your honest feedback, Gail! We're glad to hear you're enjoying the Galaxy Buds3 Pro. To help you get the perfect fit, we recommend trying out the additional ear tips that come with your buds. Also, don't forget to check out the Fit Test on the wearable app. It can really help ensure a perfect fit. When you achieve that fit, we recommend checking out the Equalizer feature on your buds to personalize your audio experience. This allows you to adjust the sound settings to match your unique preferences, whether you prefer a bass-heavy sound or a more balanced audio profile. If you have any questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Guruge, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you troubleshoot the fit of your earbuds and have the best uninterrupted listening experience possible. We have provided a link to an article to help you directly with the fit. You can also perform a fit test with your earbuds connected in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if you would like additional experience or continue to experience anything out of the ordinary with your device. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thanks for your feedback on the Galaxy Buds3 Pro, Galandous! We’re thrilled to see to see that you’re enjoying the great sound and are adapting to using them with Steam. These buds are designed to enhance your listening experience, whether you're gaming or enjoying music. We hope you continue to enjoy your experience with the Buds3 Pro. If you have any questions or need assistance as you explore their features, please don’t hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts, Sapir! We're thrilled to hear you're enjoying your Galaxy Buds3 Pro. We appreciate your insight about the AI live translation feature, and we’re always working to enhance our technologies. To make the most of your Buds3 Pro, be sure to check for the latest software updates in the Galaxy Wearable app. This can often lead to better performance in various features, including live translations. Your feedback helps us improve and provide the best experience possible. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Steven Bell, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it is to have a brand new device that is not meeting your expectations and operating as intended. We have provided links to the Samsung Support Team and warranty information to help you work towards a resolution for this experience. We appreciate you being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages Samsung Warranty smsng.us/Warranty-Info

Hi there Abenezer, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important a secure fit is to you every day, and wanting to have an uninterrupted listening experience. We would love to help you with the fit of your device, and have provided a link to an article to help you troubleshoot this experience the placement of your earbuds. We also recommend performing a fit test with your earbuds connected to the Samsung Wearables App. We also recommend always ensuring your earbuds are clean and dry before placing them in your ears, and before placing them back in the charging case. We have also provided a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages