Hi Matt, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your favorite music and other media are to you on a daily basis. We have provided a link to the full device manual to help you adjust the audio profile and settings to align to your preferences. We have also shared a link to the Samsung Support Team if you have questions or would like any assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Brisa, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important the fit of your earbuds are toyou every day, and we would love to help you get the ideal fit with your earbuds for prolonged wear and usage. We have provided a link to an article to help you with the placement and fit of your earbuds. We also recommend performing a fit test with your earbuds when connected to the Samsung Wearables App. We haev lastly shared a link to the Samsung Support Team if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

It's great to hear from you, Paul! We appreciate you taking the time to share your experience with the Galaxy Buds3 Pro. It's great to see that you're enjoying the excellent sound quality the Buds3 Pro provides. The immersive audio experience is designed to bring your favorite music to life. It’s great to know that the fit works perfectly for you, as we’ve focused on creating a comfortable and secure design for every ear. It’s great to know that the controls are intuitive and that easy access to features makes listening even more enjoyable for you. Your feedback truly inspires us to continue delivering exceptional experiences. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey! Thank you so much for sharing your feedback about the Galaxy Buds3 Pro. We truly appreciate hearing from our users as it helps us enhance the experience for everyone. Regarding your concerns about charging, we recommend ensuring that the charging case is clean and that the charging prongs are free from dust or debris. Sometimes, a gentle wipe can do wonders! Additionally, try using a different charging cable or plugging the case into another power source to see if that helps. As for the connectivity, ensuring that your Galaxy Buds3 Pro are within range and fully updated with the latest software can make a significant difference. You can check for software updates through the Galaxy Wearable app on your smartphone. Sometimes, unpairing and then reconnecting your Buds can also refresh the connection. We’re committed to providing you the best experience possible and hope these suggestions help you enjoy your Galaxy Buds3 Pro even more. If you have further questions, please don't hesitate to reach out to us at Samsung Support.-Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus