Hi there Tommy W, we appreciate you feedback on your Samsung Galaxy Buds3 Pro. We understand how important all of the accessories for your device are to you. We have provided a link to the Samsung Support Team to work with you directly through chat to resolve this experience. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello, and thank you for sharing your thoughts on the Galaxy Buds3 Pro! We’re absolutely delighted to hear that you’re diving into their incredible audio capabilities. To ensure you get the best sound experience, it’s essential to use the right size ear tips, as the Galaxy Buds3 Pro come with various options. A proper fit helps prevent sound leaks and ensures optimal audio quality. If you need help changing the tips, our guide has detailed instructions. Once you’ve got the right tips, check the bottom of the earbuds for the directional marks—an "L" for left and an "R" for right. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Make sure to angle the earbuds so that the microphone points towards your mouth rather than straight down. You can also adjust them by rotating them until you find the perfect fit. For additional assurance, don’t forget to run an earbud fit test in the Galaxy Wearable app. We truly hope you enjoy every moment with your Galaxy Buds3 Pro! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Howdy Luna, Thank you for sharing your thoughts on the Galaxy Buds line. Your comments show the original Galaxy Live design impressed you in comfort and fit. Galaxy Buds3 Pro focus on a sealed design for deeper sound and better noise control. Your feedback highlights how fit and wear style matter when choosing earbuds. Hearing from customers with multiple Galaxy generations helps shape future designs for better sound and comfort. Thank you for being part of the Samsung family. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your positive feedback about the Galaxy Buds3 Pro, In Lee! We love to see that you find the fit comfortable. These buds are designed with a snug shape to enhance immersive listening. The excellent sound quality and balance you mentioned are supported by features like Adaptive Equalizer with Galaxy AI, which adjusts audio based on how the earbuds sit in your ears, providing an optimized listening experience every time. We're thrilled that you're enjoying the Galaxy Buds3 Pro! For any questions or concerns, we encourage you to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus