Hello Alex, Thank you for reaching out and sharing your insight on your Galaxy Buds3 Pro. We love to hear that you are enjoying the sound quality of your Galaxy Buds3 Pro. If you have questions about replacement parts and options, please contact our Samsung Support Team for assistance. We are here to help. Thank you for choosing Samsung. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Howdy Luna, Thank you for sharing your thoughts on the Galaxy Buds line. Your comments show the original Galaxy Live design impressed you in comfort and fit. Galaxy Buds3 Pro focus on a sealed design for deeper sound and better noise control. Your feedback highlights how fit and wear style matter when choosing earbuds. Hearing from customers with multiple Galaxy generations helps shape future designs for better sound and comfort. Thank you for being part of the Samsung family. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey there Good luck next time, Thanks for reaching out and sharing your experience with your Galaxy Buds3 Pro. If call quality is poor while you're wearing your buds, verify whether Ambient Sound Mode or Noise Canceling is active. Ambient Sound Mode lets you hear background noises during calls, which can cause you to pick up a lot of noise when talking. It's best to turn off Ambient Sound Mode in this case. Instead, activate Active Noise Canceling to reduce background sounds. For tips on how to ensure your voice is heard clearly and to improve overall sound quality, see the linked article below. We appreciate your feedback and thank you for choosing Samsung. No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/#poor-sound-during-calls -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello HotShot, Thank you for sharing your experience with the Galaxy Buds3 Pro. To ensure they connect and charge properly, make sure to insert them correctly into the case, with the charging contacts on both the earbuds and the case properly touching. Verify that the charger is firmly connected to the case. If the contacts are dirty, clean them with a dry cloth and try charging again. If these steps don't resolve the problem, please contact a Samsung Service Center or an authorized service center for help. We appreciate your feedback and thank you for choosing Samsung. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Howdy RB25, Thank you for sharing your experience with Galaxy Buds3 Pro. It’s great to hear how their design and functionality contributed to an enjoyable listening experience. The Silver finish offers a sophisticated look while complementing the impressive audio features that make Galaxy Buds3 Pro stand out. We appreciate your choice of Samsung. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages