Hey Jillykt, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you troubleshoot any features or aspects of your device that are not meeting your expectations. The new pinch feature can take some time getting used to if you have been accustomed to the tap feature from previous Galaxy Buds. We have provided a linkto the full device manual and the Samsung Support Team. The manual can assist you with the features available and help you adjust the settings to align to your preferences. The Samsung Support Team can offer additional assistance if any aspect of your earbuds are not functioning as intended. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

We appreciate you taking the time to share feedback on the Galaxy Buds3 Pro. We're glad to see that you appreciate the sound quality of the earbuds. However, we understand that comfort and ease of use are just as important. We see that you find the fit uncomfortable despite trying different ear piece fittings. The Galaxy Buds3 Pro were designed with multiple ear tip options to cater to a variety of ear shapes and sizes. We recommend taking advantage of the fit test using the Wearable app to help achieve a better fit. We also hear you on the preference for tap settings over pinch settings. We aim to create products that offer the best possible user experience, and your input is invaluable in helping us achieve that. If you have any further questions or need assistance, please don't hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for taking the time to share your feedback about the Galaxy Buds3 Pro, John. It’s wonderful to see that you found the performance and audio features outstanding. Galaxy buds are designed to provide a high-quality listening experience. Regarding the design, the triangular stems and the clear case lid were introduced to offer a sleek, modern look. However, we noted your observations about the handling and practicality of these features. To minimize micro-scratches on the clear lid, keeping the case in a protective pouch or a soft cloth when not in use can help maintain its appearance over time. As for the charging wells, their layout aims to ensure secure placement, but we recognize that the alignment might feel less intuitive. Carefully aligning the earbuds with their directional markings (L for left and R for right) before placing them in the case may make the process smoother. Once again, we appreciate your candid feedback. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your experience with the Galaxy Buds 3 Pro, Wayne! We appreciate your feedback, as our goal at Samsung is to provide an exceptional audio experience. Each earbud of the Buds3 pro is equipped with a 48mAh battery, allowing for up to 5 hours of continuous listening with Active Noise Cancellation (ANC) enabled and up to 6 hours with ANC disabled. Additionally, the charging case contains a 515mAh battery, which extends the total battery life to up to 24 hours with ANC enabled and up to 30 hours with ANC disabled. If you’re encountering challenges trying to charge your buds, try checking that the charging contacts on both the earbuds and the case are clean and free of debris. A gentle wipe with a soft cloth can often enhance the connection. Also, make sure you’re using the original charging case and that it's properly connected to a power source. You might also consider resetting your Galaxy Buds 3 Pro for a fresh start. Just open the Galaxy Wearable app, tap on "About earbuds," and select "Reset." Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. If you have any further questions or need assistance, please reach out to us at Samsung Support. We’re here to help ensure you enjoy your Galaxy Buds 3 Pro experience! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus