Hi Jg2900! We truly appreciate you taking the time to share your thoughts on the Galaxy Buds3 Pro. It sounds like you were looking forward to a stronger experience, and we hate to see that the active noise cancellation (ANC) didn’t meet your expectations. While the ANC on the Buds3 Pro is designed to enhance sound immersion, it can sometimes be affected by fit or ear tip size, which you can adjust for a better seal. Regarding the sound quality comparison with your Buds2 Pro, we encourage you to explore the various equalizer settings available in the Galaxy Wearable app. Customizing the audio profile can help to enhance your listening experience based on your preferences. As for the LED stripes, we aimed to create a unique and stylish design that stands out, but we understand how it might not appeal to everyone. Be sure to check out the link attached for more information about what the blade tips are useful for. Your feedback is invaluable as we continue to make improvements and changes. If you have any other thoughts or need assistance, feel free to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/au/support/mobile-devices/using-the-blade-lights-on-the-galaxy-buds3-pro/?srsltid=AfmBOopvTFFCdQk0QSq1le4sesgxvaWDA-vurVqAuVLuX_UAaVuyVUgc smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your candid thoughts on the Galaxy Buds3 Pro, Robin! We noticed your concern about the noise-canceling feature. You'll be pleased to know that with the Buds3 Pro, you can choose your level of Active Noise Cancellation, allowing you to filter out unwanted noise while still letting in just the right amount of ambient sound. If you're having trouble getting the noise cancellation to work, it might be helpful to check the Wearable app to ensure that the feature is activated. Additionally, make sure you’re using the right size earbud tips for a snug fit. If you’d like more assistance with getting the ANC feature to work, please check out the link below for detailed guidance. If you have any further concerns or questions, don’t hesitate to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/answer/ANS10001322/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

We appreciate your feedback on the Galaxy Buds3 Pro, Albe. Your feedback is invaluable to us. We love to see that you're enjoying the excellent 360 sound quality and ANC feature. It's great to see that you use them to watch movies and videos and that the Galaxy AI has been perfect for you. We hope you continue to enjoy your experience with your buds. If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus