Hello Sammi687, Thank you for sharing your experience with the Galaxy Buds3 Pro. You mentioned the fit and the scent of the material, and your feedback is valuable to us. The Buds3 Pro are crafted for an ergonomic fit and a high-quality finish suitable for everyday use, and your comments help us better understand user perceptions of comfort and craftsmanship. Each new design incorporates insights like yours to deliver a refined experience. We appreciate your review—your support truly means a lot to us at Samsung! -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Aloha Islandgalpr, Thank you for reviewing your Galaxy Buds3 Pro and sharing how convenient they are. As a busy mom, you definitely need the hands-free feature, and being able to slip them in and go makes all the difference. We appreciate your thoughtful feedback. We're glad your Galaxy Buds3 Pro are working out so well for you. Thank you for being a part of the Samsung community. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for your feedback about the Galaxy Buds3 Pro! We noted your concerns about them not staying in and the outside noise not being effectively blocked. A common reason for this is the size of the ear tips you're using. The Galaxy Buds3 Pro come with different sizes, so it’s essential to choose the right ones for your ears to create a snug fit and minimize any gaps. This not only helps them stay in place but also improves sound quality and noise cancellation. To ensure the best fit, check the directional marks on the earbuds—the “R” should face you in your right ear and the “L” in your left ear. You can also try adjusting the angle slightly and running the earbud fit test in the Galaxy Wearable app to get just the right fit. Additionally, exploring the Equalizer settings can help personalize your listening experience. If you have any further questions or need assistance, please feel free to reach out to Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey Marquez, Thank you for sharing your experience with your Galaxy Buds3 Pro. We want to let you know that we are here to help. If your right earbud isn't charging after ensuring it is properly placed in the charging case, using an authentic Samsung charger, and checking the Galaxy Wearable app for software updates, and if all those concerns have been addressed, please note that Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. We also offer the option to add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support. Please contact our Samsung Support Team to discuss warranty options. We are here to assist you. Thank you for choosing Samsung! Samsung Care+ https://www.samsung.com/us/support/samsung-care-plus/ Samsung Warranty https://www.samsung.com/us/support/samsung-care/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages