Hi Salp, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important your earbuds are to you every day and we would love to help you maximize your experience. We have provided a link to an article to help you with the placement, and if you haven't done so already recommend a fit test in the Samsung Wearables App. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Joey, Thank you for sharing your thoughts on the Galaxy Buds3 Pro! It's great to know that you appreciate the quality of the material and the excellent noise isolation. Our all-new design is indeed engineered for optimal sound, and we’re glad it’s resonating with you. The small, angled heads are specifically crafted to ensure a comfortable fit, enhancing your overall audio experience. And those Blade Lights? They’re designed to let you express yourself while enjoying your music or calls. It’s great to know that you’re enjoying these features along with the battery life! Thanks again for your feedback, and we hope you continue to enjoy your Galaxy Buds3 Pro! If you ever have any questions or concerns, please reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for sharing your thoughts on the Galaxy Buds3 Pro, Rosy! While it's great to hear that you like the earbuds, we understand that expectations can vary, especially when upgrading from a previous model like the Galaxy Buds2. The Galaxy Buds3 Pro are designed to deliver enhanced sound quality, improved noise cancellation, and a more comfortable fit with their redesigned shape. However, we do understand that preferences for features and performance can differ from person to person. Your feedback is valuable and helps inform future improvements. If you have any questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus