Hi there Nishant, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new set of earbuds that are not comfortable for prolonged wear and listening. We have provided a link to an article to help you with the placement of your earbuds, and recommend a fit test be performed when you are connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if these resources do not help you find the comfortable fit you are seeking. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you so much for sharing your experience with the Galaxy Buds3 Pro, Grima! We truly understand how frustrating it can be if the other person struggles to hear your voice through the phone. There are a few things we can check together to help improve your experience. First, please ensure that the earbuds are positioned correctly in your ears. Sometimes, a secure fit can significantly enhance sound quality. Additionally, check for any dust or debris that might have accumulated in the earbuds, as this can also affect performance. We also recommend making sure your earbuds are updated with the latest software. Keeping them charged is essential, too, as low battery levels can impact sound quality. Please check out the link attached for additional options to help troubleshoot this. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/troubleshooting/TSG01111323/#poor-sound-during-calls smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Teja, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are enjoying the audio quality of your earbuds. We would love to help you have the best experience possible with your earbuds, and have provided a link to an article to help you clean your earbuds and remove the smell you mention. We have provided a link to the Samsung Support Team to offer additional assistance if this experience is not resolved with this resource. Thank you for being a Samsung customer. -Elizabeth How to clean your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00086123/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages