Thank you for sharing your thoughts about the Galaxy Buds3 Pro, Sonny! We appreciate your feedback and want to ensure you have the best experience with our devices. The Galaxy Buds3 Pro is designed to deliver exceptional audio quality, featuring 24-bit audio and Adaptive Sound. If you’re finding that the Buds3 Pro aren't fitting securely, remember that they come with customizable ear tips in three sizes. Trying different sizes can help you achieve a snug fit, ensuring they stay in place during all your activities. Make sure the tips fit snugly, leaving no gap between the ear tip and your ear, to avoid sound leaks and optimize audio quality. If you need help changing the tips, please refer to our guide. After you’ve selected the right tips, check the earbuds for directional markings: "L" for left and "R" for right. Insert the R bud into your right ear, facing you, and the L bud into your left ear, also facing you. Angle the earbuds slightly so that the microphone faces your mouth. You can adjust them by rotating them forwards and backwards until you find a comfortable fit. Additionally, consider running an earbud fit test in the Galaxy Wearable app to ensure the proper fit. We're always looking to enhance our products, and your insights are invaluable to us. If you have more feedback or need assistance with anything else, please feel free to reach out to us at Samsung Support. Your satisfaction is important to us! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Joe! Thank you so much for sharing your thoughts on the Galaxy Buds3 Pro. We noticed that you reached out to share your feedback regarding your buds falling out. We want to highlight that the Galaxy Buds3 Pro comes with a variety of ear tip sizes, and it’s super important to find the right fit. A snug fit ensures there are no gaps between your ears and the tips, which helps prevent sound leaks and delivers that incredible audio quality we all love. If you need more guidance on changing the tips, we have a handy guide just for that! Once you have the perfect tips on, don’t forget to check the directional marks at the bottom of the earbuds. You’ll see an 'L' for the left and an 'R' for the right. It’s really simple: just make sure to insert the R bud into your right ear with the 'R' facing you, and do the same for the left. A little tip: angling the microphone towards your mouth rather than straight down can improve clarity as well. Be sure to rotate the earbuds slightly to get that perfect fit, and if you're uncertain about the sizing, the earbud "fit test" in the Galaxy Wearable app is a fantastic way to ensure you’re set for the best listening experience! Thank you once again for your feedback, and we hope these tips help you maximize your enjoyment of the Galaxy Buds3 Pro! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Tom! Thank you for sharing your feedback about the Galaxy Buds3 Pro. We love to see that you’re enjoying the fit and sound quality. The Buds3 Pro are designed to provide a comfortable experience and enhanced audio performance. The Galaxy Buds3 Pro can be paired with the Galaxy Wearable app, which allows you to access advanced sound settings and customize features like noise control, Adaptive EQ, and pinch controls. This app enhances the overall experience and provides greater control over your earbuds. Your feedback is valuable, and we appreciate you taking the time to share them with us. For any questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus