Hi there Caleb, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new device that is not giving you the uninterrupted listening experience you desire. We would love to help you with the fit of your earbuds, and have provided links to articles to help you in this matter. We also recommend doing a fit test with your earbuds when you are connected to the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team to offer additional assistance or answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there Cynthia, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how important the fit of your earbuds are to you for a range of activities. We have provided a link to an article to help you troubleshoot the placement of your earbuds, and recommend performing a fit test while connected to the Samsung Wearables App. We have lastly shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thanks for sharing your feedback on the Galaxy Buds3 Pro. We always appreciate hearing from our valued customers, and we're glad to know that you're enjoying the impressive sound quality these earbuds provide. The Buds3 Pro features a battery capacity of 53.0 mAh for each earbud and 515 mAh for the charging case. When it comes to playtime, you can enjoy up to 6 hours with active noise cancellation (ANC) on, and up to 7 hours with ANC off. Overall, the total playtime is 26 hours with ANC on and 30 hours with it off. In terms of talk time, the earbuds provide up to 4.5 hours with ANC on and 5 hours with it off, contributing to a total talk time of 20 hours with ANC on and 22 hours with it off. To conserve battery power when you need it most, consider keeping the earbuds in the charging case with the lid closed when not in use and adjusting your notification settings through the Galaxy Wearable app on your connected phone, or the Galaxy Buds app if you are using an iOS device. These adjustments should help ensure your earbuds are always ready when you need them! If this persists, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Lisa! We're elated that you love them and appreciate your adjustment period from the Buds2 Pro. The enhanced sound quality is one of the standout features we aimed for, and it’s fantastic that it’s resonating with you. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus