We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro, Charles! The Buds3 series is equipped with Pinch and Swipe Controls, allowing you to manage music, calls, and other features directly from the earbuds themselves. For example, you can use pinch gestures to play, pause or skip tracks, and swipe gestures to adjust the volume. These controls can be customized through the Galaxy Wearable app to suit your preferences. Be sure to check out the link attached to learn more about the pinch control feature on your Buds3 Pro. We hope this helps enhance your experience with the earbuds! For any further questions or concerns, please reach out to us at Samsung Support. -Kelvin https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/?srsltid=AfmBOooveMEH2lqCgwL9uziCu9eWZuLgviduj3o9XkfR4LQjKQNP5pW7 smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts about the Galaxy Buds3 Pro, Mary. The Buds3 Pro are designed to deliver high-quality sound with enhanced two-way speakers and dual amplifiers, providing an immersive listening experience. Using the equalizer feature in the Galaxy Wearable app allows you to customize the sound profile to your preferences, which may help enhance the audio experience. Your feedback is valuable, and we appreciate you sharing your experience! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey there Tone, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love nothing more than to help you have the best experience possible with your device and troubleshoot any features that may be causing frustration. The additional ear tips in a larger and smaller size should have come in a small cardboard box that was included in the larger original packaging along with the charging cable. We have provided a link to the Samsung Support Team to offer additional assistance to resolve this matter. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages