We value your feedback, Luke. We appreciate hearing from our customers as it helps us make improvements. We noticed that you recently contacted us regarding your new Buds3 Pro. Designed for true audio lovers, these earbuds feature a comfortable new shape and improved hardware that deliver the high-resolution audio experience your ears crave. To conserve battery power on your earbuds, consider the following tips: When not in use, keep the earbuds in the charged charging case with the cover closed, and adjust the notification settings from the Galaxy Wearable app on your connected phone. If you continue to experience this, please don't hesitate to contact Samsung Support so that we can work towards a resolution. - Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for taking the time to share your experience with the Galaxy Buds3 Pro, Ferdinand. We always look forward to assisting our valued customers. If your Galaxy Buds3 Pro are acting up with unusual noises in the left earbud or limited charging in the right one, a few steps might help. For the left earbud, you can restart both earbuds by placing them in the charging case, closing it, and waiting at least 7 seconds before trying again. As for the right earbud, make sure the charging contacts on the earbuds and the case are clean and free of sweat or liquid, as this can affect the connection. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If these steps don’t resolve it, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for taking the time to share your honest thoughts on the Galaxy Buds3 Pro, Mike! It's wonderful to see that you're enjoying the high-quality sound and that the ear tips provide a perfect fit. The 360 audio is designed to create an immersive experience, making you feel like you’re right in the middle of the action when watching videos. We believe this feature truly elevates your audio experience, allowing you to hear vivid sound coming from all directions. We hope you continue to explore and enjoy everything the Buds3 Pro has to offer! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for reaching out to share your feedback, J Kratos. Your insights are essential as we continue to make improvements and changes. The Galaxy Buds3 Pro are designed with comfort and fit in mind, ensuring an immersive listening experience. They come with different sizes of ear tips, so it’s important to use the right size for your ears. A proper fit will help eliminate gaps between your ear and the ear tip, which can prevent sound leaks and provide optimal audio quality. If you did not receive additional ear tips with your device, please contact Samsung Support, and we will assist you in resolving this. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for sharing your candid feedback on the Galaxy Buds3 Pro, Blanca. It's wonderful to see that you’re enjoying the amazing sound quality they offer! The Buds3 Pro is designed for true audio lovers, delivering a high-resolution audio experience and adaptive features like the Galaxy AI-powered Equalizer that tailors the sound to your preferences. The Adaptive Noise Control with Galaxy AI adds an extra layer of immersion, letting you focus on your music while staying alert to your surroundings when needed. It's great that your son recommended them! It sounds like he knew they'd be a perfect fit for you. If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi SLRC! Thank you for sharing your feedback on the Galaxy Buds3 Pro. We genuinely appreciate hearing from our users, as it helps us continuously improve your experience. We understand that comfort is a priority when it comes to earbuds. The Galaxy Buds3 Pro was designed with an intuitive fit in mind, featuring a more compact design that aims to provide a snug yet comfortable experience. If the earbuds aren't securing well in your ears, we recommend experimenting with different sizes of ear tips included in the package. Finding the right fit is crucial to ensuring they stay in place while you enjoy your music or calls. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. Our goal is always to enhance your listening experience, including high-quality audio, active noise cancellation, and ambient sound features, which makes the Galaxy Buds3 Pro truly stand out. If you haven’t already, we’d encourage you to dive into these features, as they can significantly enhance your experience once you find the right fit. Thank you again for your thoughts. We hope to see you enjoying the Buds3 Pro to its full potential, and we appreciate your support in making our product even better. If you have any further questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus