Hey there, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We are happy to hear you are pleased with the audio quality, comfort, and ANC feature of your earbuds. For the touch settings we would love to help you troubleshoot this experience. We have provided a link to the full device manual to help you adjust the settings and discover the voice activated options that can also be used with your device. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

It's great to hear from you, Sam. Thanks for sharing your honest feedback on the Galaxy Buds3 Pro. Your insights are valuable as we continue to make improvements. With features like automatic noise cancellation and a long-lasting battery, your audio experience is transformed with Galaxy Buds. However, you may occasionally experience sound lag, which can happen due to various factors that you might not have considered. Sound lag can occur with any Bluetooth audio device, so to minimize this delay, try to reduce interference by ensuring that the devices are close together and avoiding any objects, walls, or people between the earbuds and the Bluetooth source. Additionally, steer clear of devices that could cause interference, such as other Bluetooth devices, microwaves, and wireless routers. If you're using Galaxy Buds for gaming, you can activate Gaming Mode to reduce delays for better-synchronized sound. Here’s how: launch the Galaxy Wearable app, tap on "Labs," and then toggle the switch next to "Gaming mode" to activate it. If you have any further questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi James! The Galaxy Buds3 Pro features an enhanced 2-way speaker system with an independently controlled woofer and tweeter for a balanced audio experience. While the bass boost setting enhances low frequencies, preferences can vary. To turn the earbuds back on after they’ve been turned off, simply place them in the charging case and close the lid for a moment, then remove them to reconnect. It’s wonderful to see how much you’re enjoying their sleek futuristic look and comfortable fit! For any questions or concerns, please reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Kieran! We’re thrilled to hear you love the powerful Active Noise Cancellation feature, which is designed to let you immerse yourself in your music without distraction. The adaptive sound technology really helps you focus on what matters most. We noted your concerns about the fit, especially with the new shape. While the design includes ergonomic fins for improved stability and comfort, we recognize it may take a little getting used to. The Galaxy Buds3 Pro is equipped with additional ear tips to ensure a snug fit for different ear shapes, which might help with keeping them secure while wearing a hoodie or hat. We’re always looking to improve the user experience, and your feedback is invaluable. If you ever have questions or need assistance with anything, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it can be to have a new device that is not meeting your expectations. We would be thrilled to help you troubleshoot these experiences and have the great listening experience you are seeking. We have provided a link to an article to help you troubleshoot the audio quality of your earbuds to ensure they are operating as intended. We have also shared links to an article about the ANC setting specifically, and another to the full device manual to help you use the Samsung Wearables App to adjust the settings and increase the intensity of the ANC setting to align to your preferences. We have also shared a lihnk to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Use Active noise canceling on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00087243/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages