We appreciate your honest feedback on the Galaxy Buds3 Pro, Jconingford. We aim to provide our customers with the best products in the market and your feedback is crucial in that process. We're thrilled to see that these are your first pair of quality Bluetooth earbuds and that you are pleased with the sound quality. We understand that having a great battery life is crucial to your overall experience with your buds. The Galaxy Buds3 Pro provides up to 26 hours of playtime per charge, which can be extended to up to 30 hours with a fully charged case. To conserve battery power on your earbuds and ensure they last when you need them, consider making a few adjustments. First, when you are not using the earbuds, always store them in the charging case with the lid closed. This helps maintain their charge. Additionally, customize the notification settings through the Galaxy Wearable app on your connected phone. If you are using iOS, make sure to adjust the notification settings in the Galaxy Buds app. By following these tips, you can extend the battery life of your earbuds. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for sharing your experience with the Galaxy Buds3 Pro, Benji. We truly appreciate your feedback and want to ensure you get the most out of your earbuds. We see that you found the tips difficult to remove and fit. The Galaxy Buds3 Pro come with different sizes to help customize your listening experience, and we want you to feel comfortable while using them. For a step-by-step guide on how to change the ear tips, please check the link attached. It has helpful tips that might make the process easier for you. Regarding the replacement of the earbuds, we understand that convenience is key. The design of the Galaxy Buds3 Pro aims to offer portability and ease of use, and we’re always looking to enhance that user experience. We’re thrilled to see that you noticed an improvement in sound quality with this version! Your enjoyment of music and entertainment is important to us, and we’re glad to know that aspect met your expectations. Thank you once again for taking the time to provide your thoughts. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/answer/ANS10003496/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Michael! We appreciate your feedback as it helps us improve constantly. Regarding your experience with the fit, we know that earbud comfort can vary from person to person. To enhance your experience, we encourage you to try the different sizes of ear tips included with your Galaxy Buds3 Pro. Finding the right fit can greatly improve stability and sound quality. For sound quality, we recommend exploring the Adaptive Sound feature. This automatically adjusts the volume based on your surroundings. Additionally, you can customize the equalizer settings in the Galaxy Wearable app, allowing you to tailor the audio to your preference. In regards to the noise cancellation, ensure that the Active Noise Cancellation feature is activated through the Galaxy Wearable app. This can help create a more immersive listening experience. If you have any further concerns or need assistance, please reach out to us at Samsung Support. We're here to help you enjoy your Galaxy Buds3 Pro! smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus