Hi Charlie, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the fit and settings of your device are to you every day during usage. We would be thrilled to help you troubleshoot your experience, and have provided links to articles to help you at your convenience. We have also shared a link to the Samsung Support Team if these experiences continue or you would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you so much for your feedback on the Galaxy Buds3 Pro, Eugene! We're excited to see that you’re enjoying them. The precision engineering that goes into our earbuds really enhances the overall sound experience, and it’s great to know that you’re finding the sound quality and noise cancellation to be effective. We designed them to create a truly immersive listening experience. If you have any more thoughts or questions you’d like to ask, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello Mark, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are so happy to hear you are loving the enhance audio quality and having an immersive listening experience with all of your favorite media. We understand the change to the touch settings and ability to change songs, and other capabilities, may take some time to adjust to and use with the same level of ease. We have provided a link to the full device manual to help you with all the settings and capabilities of your device, and another link to the Samsung Support Team if you have questions or would like assistance with any aspect of your Samsung products. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there Fjbfkh, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the uninterrupted listening experience is to you with your earbuds every day. We have provided a link to an article to help you troubleshoot the audio quality of your earbuds. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages