We appreciate you taking the time to share your feedback with the Buds3 Pro, Erick. If one Galaxy Buds3 Pro earbud charges while the other does not, it may be due to misalignment or debris on the charging contacts. Ensure the earbuds are seated correctly in the case and check for any dust or dirt on the connectors, cleaning them if necessary. Using a Samsung-approved charger and cable can also help avoid charging issues. If this persists, inspect the earbuds and case for damage, as this could affect charging functionality. For further assistance, pleaes be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

It's great to hear from you, Johan. We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro. The enhanced 2-way speaker elevates your listening experience with a wide frequency response, allowing you to hear the subtle details in your music that you may have missed before. Immerse yourself in every beat and melody with the Galaxy Buds3 Pro, where exceptional sound quality meets innovative design. We're pleased to see that you love the look as well as the sound quality of your buds. We understand that achieving the right fit is crucial for enhancing your overall listening experience. The Galaxy Buds3 Pro come with various sizes of ear tips. First, ensure you have the correct size tips for your ears. They should fit snugly, with no gaps between your ear and the ear tip. This minimizes sound leakage and guarantees optimal audio quality. If you need instructions on how to change the tips, please refer to our guide for the Buds3 Pro tips. Once you've selected the appropriate tips, check the bottom of the earbuds for directional markings—an 'L' for the left bud and an 'R' for the right one. Insert the right bud into your right ear, making sure the 'R' faces you, and do the same for the left bud, ensuring the 'L' is visible. Angle the earbud slightly so that the microphone is pointing towards your mouth rather than straight down, and adjust them by rotating them forward and backward until they feel comfortable. For additional assurance, you can run an earbud fit test using the Galaxy Wearable app to confirm that you've achieved the proper fit. Once again, we appreciate your feedback as we continue to make improvements. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Tommy W, we appreciate you feedback on your Samsung Galaxy Buds3 Pro. We understand how important all of the accessories for your device are to you. We have provided a link to the Samsung Support Team to work with you directly through chat to resolve this experience. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey Nick, thank you for your feedback on your brand new Samsung Galaxy Buds3 Pro. We completely understand how important the intended and full functionality of your earbuds are to you. We have provided a link to an article about your Samsung Galaxy Buds battery, and to the Samsung Support Team. They can offer assistance with any aspect of your Samsung products that may be causing frustration for you. Thank you for being a Samsung customer. -Elizabeth All about your Samsung earbuds’ battery life https://www.samsung.com/us/support/answer/ANS00078081/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages