It's great to hear from you, William. Thank you for your feedback on the Galaxy Buds3 Pro. Our Galaxy Buds3 Pro are designed to provide rich, immersive sound and a comfortable fit, along with intuitive controls. They feature a refreshed design and revolutionary sound quality, crafted for true audio enthusiasts. The new ergonomic shape and improved hardware deliver the high-resolution audio experience your ears have been craving. If you're experiencing low volume or poor sound quality in one or both earbuds, there are several potential reasons for this. First, make sure the earbuds are positioned correctly in your ears, as improper placement can affect audio performance. It's also possible that dust or debris has accumulated on the earbuds, which can obstruct sound quality. Lastly, consider checking for outdated software or low battery levels, as either of these factors may also impact the overall audio experience. We recommend checking these aspects to ensure you're getting the best experience possible. If you need further assistance, please reach out to us at Samsung Support. Thank you for being a part of the Samsung community! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for your feedback on the Galaxy Buds3 Pro! It's a pleasure to see that you appreciate their quality. The premium sound experience is thanks to the advanced 2-way speaker system, which delivers rich bass and crystal-clear treble. The Galaxy Buds3 Pro come equipped with smart features powered by AI, like Voice Detect, which automatically switches to Ambient mode when you start talking, so you can have conversations without having to remove your buds. It’s all about enhancing your listening experience wherever you are! If you ever have any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your experience with the Galaxy Buds3 Pro, Michale. The Buds3 Pro lets you tune into what’s important. Let Adaptive Noise Control with Galaxy AI work its magic to automatically filter out unwanted conversations, car noise, and more. There are a few steps you can take to enhance the functionality of the touch controls. First, ensure that the touchpads are unlocked in the Galaxy Wearable app, as this can impact their responsiveness. Additionally, ensure you’re wearing the earbuds correctly for optimal touch sensitivity, as a secure fit makes a significant difference. Restarting your earbuds can also help refresh the settings and improve performance. Lastly, keeping your earbuds updated with the latest software in the Galaxy Wearable app will ensure they perform at their best. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you continue to experience challenges, please reach out to us at Samsung Support so that we can provide further assistance. We’re here to help you maximize your experience with the Galaxy Buds3 Pro! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Jason V, we appreciate you sharing your feedback on your Samsung Galaxy Buds3 Pro with us. We know how important lasting battery on your earbuds is to you every day with usage. Without knowing the specifics of your experience, we have provided a link to an article to help you with the battery features of your device. We have also shared a link to the Samsung Support Team if you believe the battery of your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth All about your Samsung earbuds’ battery life https://www.samsung.com/us/support/answer/ANS00078081/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages