Hi Jason, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how important your earbuds are for your calls and meetings during the day. We have provided a link to an article to help you reset your earbuds. We have also shared a link to the Samsung Support Team to offer one on one assistance if this experience continues. Thank you for being a Samsung customer. -Elizabeth Restart or reset your Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01218103/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there Estes Gallo, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how exciting the new Galaxy AI features including Live Translate are for our customers. These features are enabled through a compatible Samsung phone that is running the Android Operating System. We have provided a link to the Samsung Support Team if you have any questions about the features of your Samsung products. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thanks for sharing your candid feedback on the Galaxy Buds3 Pro, Jimmy. We really appreciate your insights and want to help you get the best experience with your buds. We see that you may be having some difficulties with the charging process. The Galaxy Buds3 Pro provide up to 26 hours of playtime per charge, which can be extended to up to 30 hours with a fully charged case. Remember, the charging case also has its own charge, and fortunately, you can charge both your earbuds and the case at the same time. To charge your earbuds, first, open the earbud charging case that came with them. Place the buds into their corresponding slots in the case and then close the lid. You can charge both earbuds at the same time or place just one in the case. Just keep in mind that the battery life will differ if they are charged separately. Next, connect the charging cable to the USB charging port on the back of the charging case, then plug the other end of the charging cable into a power source, such as a wall outlet. Please be aware that when the battery is completely drained, the case or buds need at least 20 to 30 minutes to turn on. If you have any questions or need any further assistance, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus