Thank you so much for sharing your candid thoughts on the Galaxy Buds3 Pro, Bruce! It's great to hear that you love the features of these earbuds. The Galaxy Buds3 Pro are designed with Adaptive Equalizer with Galaxy AI, which adjusts the sound based on how the earbuds sit in your ears, ensuring an optimized listening experience. If the volume feels lower compared to the Buds2 Pro, adjusting the equalizer settings in the Galaxy Wearable app may help fine-tune the audio to better match your preferences. If you have any further questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

It's great to hear from you, Cindy. We're thrilled to see that you're enjoying the Galaxy Buds3 Pro. It’s great to see that the look and quality are meeting your expectations. One of the standout features of the Buds3 Pro is the Samsung Seamless Codec, which ensures that you're getting high-quality audio by compressing and encoding sound up to 24bit/96kHz. This technology really helps to preserve the detail and clarity of your favorite tracks, making your listening experience even more immersive. We appreciate your feedback and hope you continue to enjoy your Galaxy Buds3 Pro! For any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Jhon, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love nothing more than to help you troubleshoot the fit of your earbuds and maximize your experience. We have provided a link to an article to help you with the placement and recommend following up with a fit test you can perform in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if you have additional questions or continue to experience any frustrations with your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages