Hey there Yubesh, thank you for sharing your thoughts on your Samsung Galaxy Buds3 Pro with us. We are pleased to hear you are overall happy with the audio quality and features of your new earbuds. We have provided a link to an article to help you with the fit of your earbuds, and recommend using the Samsung Wearables App to perform a fit test. We have also shared a link to the Samsung Support Team if this experience continues or you would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thanks for reaching out, Sthefany. We appreciate your feedback on the Galaxy Buds3 Pro. We always look forward to hearing from our valued customers. Our goal was to deliver a personalized listening experience for everyone using AI technology. When users wear the Galaxy Buds3 series, the Active Noise Canceling (ANC) feature and sound are optimized through AI-powered algorithms that analyze real-time sound differences using both internal and external microphones. Galaxy AI seamlessly enhances the wearability and functionality of the new exterior design. We're glad to hear that you love the buds themselves, but we understand that achieving a perfect fit is essential for an overall enjoyable experience. We recommend checking out the attached link for tips on how to get a better fit with your earbuds so you can fully enjoy all the great features they offer. If you need any additional assistance or have any questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/answer/ANS10003519/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Ivan. Thank you for sharing your experience with the Galaxy Buds3 Pro. We're thrilled to see that you love the sound quality and features they offer! We always look forward to getting insights from our valued customers, and we hope to hear more from you in the future. With the Buds3 Pro, you can share your sound with those around you by connecting multiple pairs of Buds to a TV or smartphone. This allows you to stream audio across even more connected devices, making it perfect for sharing experiences with friends, whether it's during silent discos or movie nights. We aim to ensure our customers have the best experience with our products and services. We see that you reached out regarding concerns about not receiving a case. We would like to gather some additional information regarding your experience so that we can better assist you. Please reach out to us at Samsung Support so that we can gather some further information and help get this resolved. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there John S, we are grateful to you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love nothing more than to help you troubleshoot the fit of your earbuds to help you have the best experience possible with your earbuds. We have provided a link to an article to help you with this matter and recommend following up with a fit test performed in the Samsung Wearables App. We have also shared a linkto the Samsung Support Team if this matter continues or you would like assistance with the features of any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages