It's great to hear from you, Tarik. Your feedback on the Galaxy Buds3 Pro is greatly appreciated as we continue to strive for improvements. Our priority is to deliver an amazing experience for all our customers. If you're experiencing low volume or sound quality, don't worry there could be a few simple reasons! Sometimes, wearing the earbuds incorrectly or a little dust can affect performance. Plus, checking for outdated software or a low battery might help! Check out the link attached for options to help troubleshoot this. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/troubleshooting/TSG01111323/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Amie, thank you for sharing your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you troubleshoot the settings and features of your device if you would like to maximize your experience with your new buds. We have provided a link to the full device manual to help you discover both the touch settings and new voice settings that can be used with your device. We have also provided a link to the Samsung Support Team if you believe any aspect of your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey BGeorge, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable and crucial the ideal fit of your earbuds is to you every day. We have shared a link to an article to help our customers with these redesigned earbuds, and recommend performing a fit test with your earbuds in your ears, and connected to the Samsung Wearables App. Lastly, we have shared a video to help you change the ear tips with ease, and to the Samsung Support Team if any of these experiences continue and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages