Hi there Tom Swenson, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how important being able to change the ear tips is to getting the ideal fit of your earbuds. We have provided a link to a video to help walk you through this process at your convenience. We have also provided al ink to the Samsung Support Team if you have additional questions about your new earbuds. Thank you for being a Samsung customer. -Elizabeth Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your experience with the Galaxy Buds3 Pro, Tiff. We truly appreciate your feedback. We’re glad you enjoyed the sound quality and technology of the Galaxy Buds3 Pro, as our goal is to provide an exceptional audio experience. However, we noted your concern about them falling out while traveling. To improve the fit and prevent slipping, we recommend trying the various ear tips included with your buds. Finding the right size can significantly enhance comfort and stability. Ensure there is no gap between the ear tip and your ear to avoid sound leaks and achieve optimal audio performance. After selecting the appropriate tips, check the bottom of the earbuds for directional marks labeled “L” and “R.” Insert the right bud into your right ear with the “R” facing you and the left bud into your left ear with the “L” facing you. Slightly angle the earbud so the microphone points towards your mouth. You can adjust the earbuds by rotating them until they feel right. Additionally, consider using the earbud fit test in the Galaxy Wearable app to ensure you have the right fit. We hope that these tips help you get a better fit. The Buds3 Pro also comes with features like Active Noise Cancellation, which allows you to enjoy your music without distractions, especially during flights. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Dr Ron, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important the ideal fit of your earbuds is to you every day for prolonged usage and enjoyment. We recommend using the Samsung Wearables App to perform a fit test to see what recommendations are made for the ear tip size and maximize the ANC setting as well. We have also shared a link to the Samsung Support Team to offer additional assistance if this matter continues. We appreciate you being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you so much for your review, GemJim! It's reassuring to see that you love the sound quality of the Galaxy Buds3 Pro. We completely understand that having a great fit is essential for the best listening experience. To get the best sound, be sure to use the correct size ear tips for your ears. A good fit is crucial to avoid any sound leaks. If you need help with changing the tips, don't hesitate to check out our guide on how to remove your bud tips! When you're putting them in, remember to match the R and L marked on the earbuds; the right one goes in your right ear, and the left goes in your left. Angle them a bit so the microphone is pointing towards you, and feel free to adjust them until they feel just right. Also, don’t forget you can do an earbud fit test in the Galaxy Wearable app to ensure they fit comfortably. We truly want you to enjoy your Buds to the fullest! If you have any further questions or need assistance, be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your feedback on the Galaxy Buds3 Pro, Luis! We’re thrilled to see you’ve been enjoying them! As you noted, the enhanced woofer and tweeter with wide frequency response really do unveil the minute details in your music, allowing for an exceptional listening experience. We believe these earbuds deliver not just great sound quality but also a comfortable and immersive fit. Your insights are valuable, and we’re glad you’re having a fantastic experience with the audio quality. If you have any more thoughts or need assistance, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus