Thank you for sharing your experience with the Galaxy Buds3 Pro, Ccris! We appreciate your feedback regarding the noise you hear when using both earbuds at the same time. When Active Noise Cancelling, Adaptive, or Ambient Sound is enabled, the sub-microphone adjusts the sound based on the noise control mode. However, if you touch or cover the area around the sub-microphone while putting the earbuds on or taking them off, it can inadvertently cause a beeping or howling noise. We also recommend resetting the earbuds through the Wearable app, as this can help resolve any ongoing concerns. If this continues after trying this, please reach out to Samsung Support for further assistance. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey Eric! Thank you for sharing your experience with the Galaxy Buds3 Pro. We want to ensure you're getting the best audio experience possible. To enhance the sound quality in your right ear, we recommend checking a few things: First, please verify the battery status of the earbuds. Sometimes, a quick charge can work wonders! Also, take a moment to inspect the earbuds for any dirt or damage that might affect performance. You might also consider restarting both your phone and the earbuds, as this can help with connectivity. Additionally, checking for software updates to your earbuds could improve their performance. If you’ve tried all these suggestions and things are still not quite right, feel free to reach out to us at Samsung Support so we can provide further assistance. Remember, your Galaxy Buds3 Pro are backed by a 12-month limited warranty for any manufacturer defects. Plus, we offer Samsung Care+ for eligible devices, providing you with extended protection and additional support for peace of mind. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for reaching out to us, Starlet. We appreciate you sharing your thoughts on the Galaxy Buds3 Pro. We love to see that you use them at work, but we want you to be able to enjoy every aspect of your buds. The Galaxy Buds3 Pro can last up to 26 hours on a single charge, and you can get up to 30 hours when using a fully charged case. To save battery life and make sure your earbuds last when you need them at work, keep them in the charging case with the lid closed when you're not using them. Also, you can change the notification settings in the Galaxy Wearable app if you have an Android phone, or in the Galaxy Buds app if you use iOS. Also, be sure to check the Wearable app for any updates for your buds and the connected device. These easy steps will help you get the most out of your earbuds’ battery. If you continue to experience this, don't hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Your feedback on the Galaxy Buds3 Pro is greatly appreciated, Yesly. We're glad to see that you love the sound quality and noise cancellation feature! Powered by our first-ever independently controlled woofer and tweeter, the Galaxy Buds3 Pro allow you to experience a broad spectrum of sound. An enhanced woofer and tweeter with a wide frequency response reveal the minute details in your music. We hope you continue to enjoy the sound quality and features of your buds. If you ever have any questions or need assistance, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro. We always look forward to hearing from our customers. We understand you are having some challenges finding the right fit for your buds. We encourage you to explore options like trying out the different-sized bud tips included with your device. Additionally, you can use the fit test available in the Wearable app to help ensure a better fit. If you have any further questions or concerns, please feel free to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/answer/ANS10003519/ (how to wear your buds) smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Kmoe, Thank you for sharing your experience with the Galaxy Buds3 Pro. We appreciate you taking the time to explain how the earbuds performed over time. These earbuds are designed to deliver consistent sound quality, seamless charging, and reliable daily use. Please contact our Samsung Support Team for more options regarding your left earbud, and make sure your earbud has a good connection with the pins in your charging case. We value your honesty and your continued loyalty to Samsung. Thank you for choosing Samsung and being part of our community. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages