Hey there Gustavo, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable the uninterrupted listening experience is to you with your earbuds, and we are always happy to help our customers acheive this goal. We have provided a link to two articles to help you with the connection of your earbuds, and another to a video to help you change the ear tips. We hope you have found a pair of earbuds that gives you the immersion you are seeking. Thank you for being a Samsung customer, and don't hesitate to reach out to us again with questions or additional feedback on all of your Samsung products. -Elizabeth Galaxy Buds disconnect from phone often https://www.samsung.com/us/support/troubleshooting/TSG01208805/ Connection issues with Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111318/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you so much for sharing your experience, Jeovany! We’re ecstatic to see that the Galaxy Buds3 Pro exceeded your expectations and that your girlfriend was so amazed by them as well. Their incredible sound quality and comfortable fit really enhance the listening experience, making them the perfect gift. It’s wonderful to know they brought happiness to both of you! If you have any other feedback or need assistance, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus