Dear Johnni, Thank you for sharing how the Galaxy Buds3 Pro work in your workspace. Adaptive noise control adjusts to different environments, and your feedback emphasizes the need for accurate tuning to maintain focus. We appreciate insights from professionals; if you can, please reach out to our Samsung Support Team so we can understand how your earbuds perform during specific tasks. Thank you for being part of the Samsung community. Samsung Warranty https://www.samsung.com/us/support/samsung-care/ Mobile Accessories Support https://www.samsung.com/us/support/mobile/mobile-accessories/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there Alysia, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it can be with your device being so new and not aligning to your expectations and needs. We are always happy to help our customers troubleshoot any aspect of their device that is not meeting their expectations and have links below to help with the connection to your devices. We have also shared a link to the Samsung Support Team if you have questions or are interested in exploring options available for earbuds that align to your preferences. Thank you for being a Samsung customer. -Elizabeth Connection issues with Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111318/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey there Paa Kwesi, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are overall pleased with your earbuds, and would love to help you troubleshoot the unusual sound that occurs when using the ANC feature of your earbuds. We have provided a linkto an article to help you with this feature, and recommend ensuring the microphone of your earbuds is not covered as this can cause a disruption to the sound. We have also provided a link to the Samsung Support Team if this experience continues or would like assistance with any of the features of your Samsung products. Thank you for being a Samsung customer. -Elizabeth Use Active noise canceling on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00087243/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your experience with the Galaxy Buds3 Pro, Rod! We truly appreciate your feedback as we continue to make improvements. Redesigned for superior sound quality, the Galaxy Buds3 Pro provides a comfortable fit for an immersive listening experience. With Adaptive Active Noise Cancellation powered by Galaxy AI, you can fully immerse yourself in your audio while still being aware of your surroundings. If you're facing an unstable connection, we suggest trying a few steps to optimize your Bluetooth experience. First, consider resetting your Galaxy Buds3 Pro by placing them in the charging case and holding the touchpads on both earbuds for about 7 seconds until the indicator light flashes. This can help refresh the connection. Also, make sure that your smartphone or tablet is updated with the latest software, as this can greatly enhance performance. It’s a good idea to remove the Galaxy Buds3 Pro from your Bluetooth settings and re-pair them by simply opening the case. Lastly, keep in mind that using your Buds in an area with several Bluetooth devices might affect connectivity, so a different environment could be beneficial. We hope these tips help elevate your listening experience, and if you have any more questions, feel free to reach out to us at Samsung Support. Your satisfaction is very important to us! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus