Hello Sean, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it is to have a new device that is not operating as expected or intended, and we would be happy to assist you. We have provided a link to a video to help you with the removal and changing of the ear tips of your device. We have also shared a link to the Samsung Support Team if you wish to discuss the experience you've mentioned with your device further. Thank you for being a Samsung customer. -Elizabeth Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thanks for sharing your feedback on the Galaxy Buds3 Pro, Erick. It's essential for us to ensure you have a seamless charging experience with your earbuds. Galaxy Buds3 Pro provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. If you're experiencing challenges with charging your Galaxy Buds3 Pro, there are several steps you can take to enhance the charging experience. First, ensure that the earbuds are correctly positioned inside the charging case; improper seating can prevent the charging contacts from connecting. It's also a good idea to clean any dust or debris from the charging contacts on both the earbuds and the case, as build-up can affect charging. Be sure to use the provided USB cable and a Samsung-approved wall adapter, or try a compatible Samsung QI wireless charger. If your charging case has a cover, it might interfere with wireless charging, so consider removing it or using a USB cable instead. Additionally, check the indicator lights—one on the outside of the case shows the case's status, while the one inside indicates the earbuds' status. If either light flashes red, it may signal a need for attention. Following these steps should help ensure smooth charging, but if you continue to have concerns, please reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts with us, Bizcocho! We're thrilled to see that you’ve added the Galaxy Buds3 Pro to your Samsung collection. Their sound quality truly elevates your listening experience! We understand the concern about losing them. Remember to check out the features like SmartThings Find, which can help you locate them if misplaced. If you ever have any concerns or questions, please don’t hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your feedback about the Galaxy Buds3 Pro. The Galaxy Buds3 Pro offers up to 26 hours of playtime on a single charge, which can be extended to 30 hours with a fully charged case. We understand that it can be frustrating when earbuds do not charge in the case. To help, please make sure the charging contacts are clean and free of debris, as this can affect the charging process. If you continue to experience difficulties, try using a different Samsung charging cable or power source. For connection challenges, resetting your earbuds can often help. To do this, place the earbuds in the charging case, close the lid, wait for 7 seconds, and then reopen it. Press and hold the touchpads on both earbuds until you hear the reset sound. Regarding the battery lifespan of the case, it is designed to provide multiple charges for your earbuds. Be sure to use the included charging accessories, as third-party options may impact performance. If you have concerns about wireless charging, check that the charger is properly connected and ensure there are no foreign objects between the earbuds and the charger. Your satisfaction is very important to us. If these suggestions do not resolve your concerns, please reach out to us at Samsung Support for further assistance. Thank you for being a valued Galaxy Buds3 Pro user! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Cristian T, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We are thrilled to hear you are loving the audio quality and features of your new earbuds. We have provided a link to the full device manual to help you discover additional features that may enhance your daily experience of your new device. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for your wonderful review of the Galaxy Buds3 Pro! We're thrilled to see that you appreciate the rich, clear sound. The deep lows and crisp highs truly bring your music to life, making every note a delight. If you have any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your fantastic review of the Galaxy Buds3 Pro, Cristian! We appreciate your feedback on the premium sound quality and active noise cancellation. The Buds are powered by our first-ever, independently controlled woofer and tweeter, which allows you to experience a broad spectrum of sound. It’s great to know you value their seamless integration with Galaxy devices. If you have any questions or concerns, do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus